AI HubNavigating Wisconsin's Home Care Regulatory Landscape
This video explains how the Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA) licenses and regulates home-care agencies providing non-medical in-home services like personal care. It covers inspections, licensing criteria and complaint oversight.
Who we empower every day
By Role
- Agency Owners — Stay compliant with licensing, inspections, training, documentation, EVV and agency processes.
By Persona
- Supervisors — Maintain readiness for inspections, verify caregiver credentials, documentation and scheduling meet regulatory standards.
- Care Managers — Ensure client service delivery aligns with regulatory requirements, documentation, authorisations and quality benchmarks.
- Billers — Maintain audit-ready records, integrate EVV, scheduling and documentation, support inspections.
- Schedulers — Build schedules that reflect caregiver credentials/licensing, rest-breaks, regulatory shift length limits, client assignments.
- Caregivers — Understand their role under state regulation, required records and documentation of care.
- On-Call/Backup Coordinators — Ensure backup staffing also meets regulatory compliance and documentation is maintained.
Regulatory compliance isn’t just EVV capture: it spans licensing, caregiver training, documentation, record-keeping and inspections. A home-care management system that unifies scheduling, EVV capture, credential tracking and reporting enhances your agency’s readiness and risk resilience.
