Our robust, dependable, and agile platform is the most trusted choice of leading home care agencies.
Agencies Love Us
CareSmartz360 helps you be at ease as your agency data is kept secure and guarded from third parties.
Enterprise-Level Software Security
We adopt a 'security-first' mentality and uphold specific policies and practices like advanced data protection protocols and comprehensive risk management strategies to safeguard our clients’ data.
Our access control policies are structured around the principle of least privilege, so only individuals with specific roles have access to specific data.
In the rare event of a disaster, we can recover data from backups that are at most 15 minutes old, minimizing potential data loss to a manageable level.
The team, led by the CIO, comprises of cross-functional experts from IT, cybersecurity, operations, & other critical areas relevant to our DR strategy.
Our systems undergo routine security audits and adhere to international standards like ISO 27001, and healthcare-specific regulations like HIPAA.
Operational Continuity that Gives the Edge
With CareSmartz360, get 24/7 Software Uptime to experience uninterrupted operations. Further, our Security Operations Center (SOC) also operates 24/7 and the team engages in proactive threat-hunting, ensuring that potential risks are identified and addressed before they can impact our systems.
Our Disaster Recovery Plan reflects our promise of operational excellence and resilience. By continuously refining our strategies, staying abreast of technological advancements, and fostering a culture of preparedness, we ensure the protection and reliability of our services.
Security Managed by Microsoft Certified professionals
Your trust matters the most to us. So, the CareSmartz360 expert team works vigorously to protect your data from malicious third parties.
Our Numbers Set New Industry Standards
1000+
Clients
45000+
Mobile App Users
3500000+
Visits Managed
20000+
Active Software Users
How Our Security Makes the Cut
Continuous Service Availability
Our disaster recovery plans include the ability to recreate the operational environment in geographically diverse data centers.
Relevant Safeguarding Measures
We conduct disaster recovery plans testing every quarter to validate their effectiveness and enhance our backup and recovery processes.
Proactive Monitoring & Threat Detection
We continuously monitor endpoints for suspicious activities, ensuring early detection of potential threats.
Provision of Transparency Reports
Talk to us to know about our security measures and summaries of how we handle legal requests for user information.
Our Badges of Honor
Check out our accreditations that validate our mark as the market leader!
“It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive. CareSmartz360 is user friendly and easy to set up. Their Customer Support has been excellent!”
“An Ever-Developing Data Platform for Home Health Care Agencies! The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!).”
Our software employs industry-leading encryption protocols to safeguard their data during transmission and storage. Further, robust access controls are in place to ensure that only authorized individuals have access to sensitive information. Our security measures comply with HIPAA regulations to ensure the highest standards of data protection.
We implement multi-factor authentication (MFA) to verify your identity, requiring a combination of passwords, security questions, and temporary codes sent to your registered devices.
In the rare event of a data breach, our dedicated Incident Response Team is ready to take immediate action. We have established protocols for detecting, reporting, and responding to security breaches, including timely notifications to affected users and relevant regulatory authorities. In the event of a disaster, we can recover data from backups that are at most 15 minutes old, minimizing potential data loss to a level that is substantially manageable.
The ISO 27001 certification warrants that we have implemented an information security management system (ISMS) that complies with the standards set by ISO/IEC 27001. This includes comprehensive measures to manage and protect sensitive information assets, mitigate security risks, ensure confidentiality, integrity, and availability of data, and continuously improve CareSmartz360's information security status.
We guarantee 24/7 software uptime. However, in the rare event that our software experiences downtime, we have a dedicated team of technical experts who work swiftly to resolve the issue and minimize disruption to our users. Our first priority is to identify the root cause of the downtime through thorough troubleshooting and diagnostics. We then implement a targeted solution to restore service as quickly as possible.
If you have any security concerns or discover potential vulnerabilities within our software, we encourage you to report them promptly. You can reach out to our dedicated security team via email at support@caresmartz360.com. We take all reports seriously and will investigate any issues thoroughly to ensure the continued security and integrity of our software.
Yes, CareSmartz360 is designed with seamless integration capabilities to work harmoniously with existing systems, ensuring smooth data exchange and interoperability. It securely shares data with other software platforms commonly used in the home care industry. So, essential information flows seamlessly between systems, enhancing operational efficiency and streamlining workflows for your home care agency.
Yes. All stored data is encrypted using AES-256 to safeguard the information against unauthorized access. This includes patient records, financial data, and other sensitive data.
We've just scratched the surface.
Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.
