AI HubKey Highlights of Washington's Home Care Bill of Rights
This video covers the proposed “Home Care Consumer Bill of Rights” in Washington, designed to ensure basic protections for seniors and disabled individuals receiving home care services—such as transparency, privacy, accurate billing, and respectful service.
Who we empower every day
By Role
- Agency Owners – Ensure your policies, software and training reflect and uphold client rights in Washington.
By Persona
- Supervisors – Train staff in client rights, ensure documentation meets standards and respond to client concerns.
- Care Managers – Coordinate care plans with respect for consumer rights, privacy and autonomy.
- Billers – Ensure invoices meet legal requirements: itemised services, client copies, accurate charges.
- Schedulers – Respect client preferences, ensure staff informed of rights and integrate rights-based scheduling.
- Caregivers – Understand and respect clients’ rights: dignity, privacy, proper communication and accurate service documentation.
- On-Call/Backup Coordinators – Address client complaints or rights-related issues quickly and ensure continuity of respectful care.
In Washington, agency compliance goes beyond EVV—it includes consumer rights obligations. Integrating scheduling, mobile/telephony capture, documentation and client-rights awareness strengthens the agency’s reputation and legal standing.
