AI HubSafeguarding Patients from Unexpected Medical Bills
This video explains how the federal No Surprises Act (effective January 1, 2022) protects patients from unexpected medical bills, and how home care agencies in Oklahoma must consider these regulations in their service model. While not exclusive to EVV, the video ties in how transparent documentation, billing processes and agency systems help protect clients and uphold compliance standards.
Who we empower every day
By Role
- Agency Owners – Ensure billing and documentation practices are transparent and compliant with federal protections such as the No Surprises Act
By Persona
- Supervisors – Ensure caregivers record services accurately and that the agency system supports transparent service logs
- Care Managers – Make sure that proper invoicing and compliance are supported by client service plans, authorizations, and communications
- Billers – Put in place billing systems that clearly record services and comply with consumer protection laws
- Schedulers – Assign shifts and services while keeping appropriate records and client correspondence in mind
- Caregivers – Recognize client bill-protection rights and the significance of precise service documentation
- On-Call Coordinators – Oversee emergency personnel while maintaining accurate and transparent service events and documentation
Client trust and regulatory compliance go hand-in-hand. Transparent documentation and accurate billing—supported by modern software—reduce risk, improve client experience and support a compliant agency operation.
