State-wise Videos

This video introduces the Ohio Elderly Services Program (ESP) and explains how it supports seniors who do not qualify for Medicaid but still need in-home support services. It outlines services such as personal care, housekeeping, meal preparation and transportation, enabling seniors to stay in familiar home settings.

Who we empower every day

By Role

• Agency Owners – Understand eligibility, billing, and software requirements for ESP clients; broaden service offerings beyond Medicaid.

By Persona

• Supervisors – Manage non-Medicaid paperwork, EVV preparedness, and staffing and service flows for ESP clients
• Care Managers – Monitor service authorizations, care delivery, and alignment of care plans with the ESP service line.
• Billers – Process billing and documentation for ESP programs and understand how EVV or other tracking may apply
• Schedulers – Assign caregivers to ESP clients and manage scheduling, documentation, and service hours
• Caregivers – Deliver non-Medicaid services, record visits and understand how their tracking supports client outcomes
• On-Call Coordinators – Manage backup coverage and emergent services for ESP-client population

Diversifying agency service lines to include programs like ESP may require different documentation and billing workflows. A flexible home care management software that supports both Medicaid and non-Medicaid clients (with EVV-ready infrastructure) positions agencies for growth.