State-wise Videos

This video introduces how home care agencies in North Carolina can adopt the platform CareSmartz360 to satisfy the state's EVV (Electronic Visit Verification) mandate.

It highlights features such as integration with approved aggregators (Sandata / CareBridge / HHAeXchange), telephony & GPS-enabled mobile app, scheduling, streamlined billing, robust EVV reporting, open APIs, caregiver location tracking, error-free Medicaid claim submission and seamless migration.

Who we empower every day

• Agency Owners – Choose a single platform that maximizes operations and complies with North Carolina's EVV laws

• Supervisors – Manage caregiver visits, check-ins and check-outs, and location confirmation
• Care Managers – Make sure that timetables and confirmed visits are followed when providing care
• Billers – Reduce denials by submitting claims supported by EVV-verified records
• Schedulers – Allocate shifts using integrated mobile & phone capture workflows
• Caregivers – Utilize user-friendly technologies to manage tasks, log visits, & clock in and out
• On-Call Coordinators – Oversee shift adjustments while preserving EVV capture integrity

North Carolina operates an “open-vendor” EVV model, allowing home care providers to select any EVV-compliant system provided it integrates with the state’s aggregator (Sandata).

Selecting a platform that embeds EVV capture, scheduling, mobile/telephony tools and billing drives compliance and operational efficiency.