State-wise Videos

This video answers an essential question for agencies and caregivers: Who regulates EVV in California home care? It explains that the Department of Healthcare Services (DHCS) oversees Electronic Visit Verification (EVV) for the state’s Medicaid program, Medi-Cal, while the Home Care Services Bureau (HCSB) handles licensing, complaint response, application processing, and unannounced visits to ensure agencies comply with state regulations.

Viewers can learn how EVV regulations protect care quality, improve accountability, and reduce fraud—all while ensuring caregivers are paid for verified hours. The video also emphasizes why compliance is non-negotiable for California-based agencies and how the right technology makes the process seamless.

Who we empower every day

• Agency Owners – Ensure compliance and avoid penalties.
• Caregivers – Benefit from verified hours & fair pay.
• Care Managers – Oversee EVV compliance in care delivery.
• Billers – Minimize claim denials with EVV data.
• Schedulers – Keep schedules aligned with Medi-Cal requirements.

With CareSmartz360’s EVV-integrated platform, agencies can track visits, capture documentation, and align with both DHCS and HCSB requirements, reducing risks and streamlining workflows.

What's more? Regulatory compliance in California is about more than ticking boxes—it’s about protecting agency credibility, ensuring caregiver fairness, and delivering trusted care to clients.