AI HubWhat's the transition timeline for Texas home care agencies to the new EVV vendor system?
This video explains Texas’ transition timeline: The state selected HHAeXchange as the single vendor beginning October 1, 2023. Program providers and FMSAs must be onboarded by December 31, 2023 in preparation for the Jan 1, 2024 requirement for HHCS.
The video emphasises that failure to meet onboarding and to have matching EVV visit transactions post-Jan 1 2024 will lead to claim denials or non-payment.
Who we empower every day
By Role
- Agency Owners – Monitor onboarding status, data migration, system training and claims readiness to meet the transition deadline
By Persona
- Supervisors – Ensure caregivers are trained on the new vendor system, clock-in/out tools, and that scheduling integrates with the new system
- Care Managers – Keep client service continuity while system migration occurs and EVV capture remains uninterrupted
- Billers – Monitor claim match results in the EVV Portal, fix mismatches, monitor reason codes and ensure claim eligibility post-transition
- Schedulers – Release new scheduling workflows, track provider/vendor system usage and manage staff transition
- Caregivers – Participate in training on the new EVV tool (HHAeXchange or approved proprietary system) and adopt new workflows
- On-Call Coordinators – Manage shift coverage, system switch-over, emergency staffing while maintaining EVV data integrity
Texas’ EVV vendor transition is not merely technology switch—it’s a risk point for claim denial. Agencies that proactively manage onboarding, train staff, validate data and ensure schedule alignment will protect reimbursement and avoid disruption.
