State-wise Videos

This video reviews Wisconsin’s key financial assistance programs for in-home care—such as the IRIS waiver, Family Care and Family Care Partnership programs, and PACE for residents of certain counties. These programs help seniors and adults with disabilities access home and community-based services.

Who we empower every day

By Role

• Agency Owners — Understand the payer landscape so your agency offers the right mix of services and billing workflows.

By Persona

• Supervisors — Coordinate caregiver assignments for clients under IRIS, Family Care or PACE; ensure documentation aligns with program rules.
• Care Managers — Identify eligible clients for these programs, verify authorisations and integrate into care planning.
• Billers — Configure billing workflows to accommodate waiver, private-pay or insurance funding and ensure claims submission aligns with program rules.
• Schedulers — Match caregivers with clients under various funding streams and ensure service codes and documentation align.
• Caregivers — Know that clients may be funded by waiver, Medicaid or private pay and that documentation and service delivery must adapt accordingly.
• On-Call/Backup Coordinators — Manage coverage for clients across funding types without disruption.

Having a home-care software system that supports multiple payer types (waivers, Medicaid, private pay) enhances flexibility and ensures your agency can serve more clients, optimise revenue streams and reduce risk of billing errors.