State-wise Videos

This video details how agencies can migrate from legacy systems or manual processes to an EVV-compliant platform in West Virginia. Key features include open API, data migration (clients, caregivers, visit history), one-on-one training and minimal disruption to service delivery.

Who we empower every day

By Role

• Agency Owners – Lead migration planning: data mapping, system testing, staff training and oversight of continuity of EVV capture.

By Persona

• Supervisors – Validate migrated data accuracy (caregiver roster, clients, schedules), test mobile/telephony EVV workflows and monitor early adoption.
• Care Managers – Ensure service continuity during transition, clients receive un-interrupted care and documentation remains accurate.
• Billers – Confirm claims and EVV data submission workflows function as expected in the new system; monitor early claim performance/denials.
• Schedulers – Implement new scheduling tools integrated with EVV, train staff, manage change-controls and track adoption metrics.
• Caregivers – Receive training on new mobile/telephony app, know how to clock visits, use GPS/telephony tools, understand change-over.
• On-Call/Backup Coordinators – Support staffing coverage during transition with minimal disruption; ensure EVV capture remains intact.

Migration is more than “software swap” — in West Virginia you must preserve EVV capture, GPS/telephony workflows, data integrity, scheduling continuity and billing readiness. A vendor with flexible onboarding, migration tools, open API and dedicated support greatly reduces risk.