State-wise Videos

This video outlines the options for agencies in West Virginia when selecting an EVV system. The state allows provider-choice under its open-model: you may use your own EVV system (subject to submission to the aggregator) or adopt the state’s free tool via HHAeXchange.

Who we empower every day

By Role

• Agency Owners – Determine whether to adopt a fully-featured third-party EVV platform or use the state’s free option; plan migration accordingly.

By Persona

• Supervisors – Understand capabilities of your chosen system (mobile, telephony, GPS, integration) and train staff.
• Care Managers – Ensure the system selected supports visit capture, documentation workflows and aligns with client-care delivery.
• Billers – Confirm the EVV system’s claims interface and data export to aggregator aligns with billing workflows and meets state requirements.
• Schedulers – Choose a system that integrates scheduling with EVV capture, offers flexibility for changes and mobile workflows.
• Caregivers – Use the selected system effectively; ensure clock-in/out, documentation and mobile features function in your environment.
• On-Call/Backup Coordinators – Maintain coverage with the chosen system; ensure substitute caregivers are onboarded and trained in the EVV tool.

Selecting your EVV system is a strategic decision: cost, features, integration, migration support and compliance matter. In West Virginia, your software must either connect to the state aggregator (via EDI) or you may adopt the state’s free tool via HHAeXchange. Ensure your vendor supports import/export, open APIs and robust support workflows.