State-wise Videos

This video discusses how agencies in Washington can migrate from older systems or manual workflows to a modern home-care/EVV-compliant platform. Key features to look for: open API data migration (clients, caregivers, schedules, prior visits), personalised training/support, minimal disruption and ensuring continuous EVV compliance.

Washington’s EVV compliance was required as of January 1, 2021 for PCS/HHCS.

Who we empower every day

By Role

• Agency Owners – Guide your migration plan: data transition, caregiver training, test workflows and ensure no disruption of EVV capture and billing flows.

By Persona

• Supervisors – Validate migrated data: caregivers, clients, schedules; test mobile/telephony EVV workflows and monitor early adoption.
• Care Managers – Ensure client assignments, caregiver workflows and documentation proceed uninterrupted during migration.
• Billers – Confirm claims and EVV data submission continue smoothly, monitor for exceptions or data gaps.
• Schedulers – Implement new scheduling tools tied to EVV capture, train staff in new workflow and track transition effectiveness.
• Caregivers – Receive training on the new mobile/telephony app, learn new clock-in/out process, understand documentation UI.
• On-Call/Backup Coordinators – Support coverage during transition, ensure documentation integrity, EVV capture continuity and minimal impact on client service.

In Washington, migration isn’t just a software change—it’s about preserving EVV capture compliance, mobile/telephony workflows, scheduling integrity, mobile documentation and billing continuity. A vendor with robust migration support and open APIs helps reduce risk and enables smooth transition.