State-wise Videos

This video explains Utah’s Aging Waiver program—serving seniors age 65+ who require nursing-facility level care but choose to stay in community-based settings. The Aging Waiver offers in-home supportive services. CareSmartz360 supports the documentation, scheduling, EVV capture and billing of waiver-funded services.

Who we empower every day

By Role

• Agency Owners – Expand agency services into Aging Waiver clients, ensure your platform supports waiver documentation, EVV capture and reporting

By Persona

• Supervisors – Assign staff to Aging Waiver clients, ensure visits are properly scheduled, captured via EVV and documented
• Care Managers – Track client eligibility, waiver authorisations, shift records and EVV logs
• Billers – Submit claims for waiver services, attach EVV data, ensure compliance & reimbursement accuracy
• Schedulers – Allocate caregivers to waiver clients, ensure schedule aligns with service authorisation & EVV workflows
• Caregivers – Provide visits to senior clients, clock via EVV tool, document per waiver requirements
• On-Call Coordinators – Cover emergent shifts for waiver clients while maintaining EVV compliance and documentation integrity

When working with waiver programs, documentation and EVV capture are paramount. Agencies using platforms that align scheduling, EVV, mobile tools and billing streamline operations and optimise reimbursement while supporting seniors to stay in the community.