AI HubNavigating Washington's Home Care Regulatory Landscape
This video explains who regulates home care agencies in Washington. The Washington State Department of Social & Health Services (DSHS) and the Washington State Department of Health license and inspect home-care agencies, ensure EVV compliance, review staffing, training and documentation standards.
Who we empower every day
By Role
- Agency Owners – Align your agency’s workflows, software, compliance documentation and audit readiness to Washington regulators.
By Persona
- Supervisors – Keep caregiver credentials, training logs and EVV compliance up to date for regulatory inspection.
- Care Managers – Ensure service authorisations, care-plans and documentation satisfy state oversight.
- Billers – Maintain audit trails, EVV logs, claim data and regulatory records for 6+ years as required.
- Schedulers – Use tools that reflect staff credentials, visit authorisations and regulatory requirements (e.g., training, licence).
- Caregivers – Know your role under Washington regulation: training requirements, documentation expectations, EVV usage.
- On-Call/Backup Coordinators – Maintain coverage while preserving documentation integrity, regulatory compliance and shift validity.
Regulatory compliance in Washington intertwines with EVV, but also includes agency licensure, caregiver training, documentation standards and inspections. A software solution that consolidates scheduling, credential tracking, EVV capture, visit logs and billing prepares your agency for audits and enhances operational resilience.
