State-wise Videos

This video highlights how home-care agencies in Wisconsin can adopt a modern, fully featured home-care software platform to meet the state’s Medicaid Electronic Visit Verification (EVV) requirements. According to the Wisconsin Department of Health Services, EVV is required for Medicaid-funded personal care and applicable supportive home care services in Wisconsin.

The solution described integrates with the state-approved EVV aggregator, supports telephony & GPS mobile check-in/out, handles scheduling, billing automation, open APIs, caregiver location tracking and seamless claim submission.

Who we empower every day

By Role

• Agency Owners — Choose an EVV-compliant platform that aligns with Wisconsin’s rules, protects reimbursement and boosts operational efficiency.

By Persona

• Supervisors — Monitor caregiver check-in/out, GPS location at visit start and end, verify EVV exceptions, maintain compliance.
• Care Managers — Oversight of caregiver assignments, ensure every visit is logged properly, deliver documentation that satisfies state requirements.
• Billers — Submit claims based on validated EVV visit records, reduce risk of denials linked to missing visit data.
• Schedulers — Build shifts that integrate with the mobile/telephony clock-in process, guard against invalid visits or missing documentation.
• Caregivers — Use the mobile/telephony app (or fixed device) to clock in, document care and capture required data elements: who, what, where, when.
• On-Call/Backup Coordinators — Ensure coverage continuity while preserving EVV data integrity, manage substitute staffing with compliant check-in flows.

Wisconsin uses a provider-choice model for EVV: agencies can use the DHS-provided system (Sandata SMC) or choose an alternate EVV system that is certified and integrates with the Sandata aggregator.

The six key federally mandated data elements must be captured: who receives service, who provides service, what service is provided, where the service is provided, date of service, and time in/time out.

By selecting a unified platform that ties together scheduling, caregiver mobile/telephony clock-in, GPS location tracking and billing workflows, your Wisconsin home-care agency can achieve compliance, streamline operations and enhance service quality.