State-wise Videos

This video describes how home care agencies in West Virginia can adopt a robust home-care management platform to meet the state’s Electronic Visit Verification (EVV) mandates tied to Medicaid-funded personal care services. West Virginia operates using an open-model EVV aligned with the federal 21st Century Cures Act; providers must ensure their systems meet the state’s aggregator standards.

The described software integrates with EDI/aggregator systems (e.g., through HHAeXchange), supports telephony, GPS mobile app clock-in/out, scheduling, billing automation, open API migration, point-of-care documentation and full EVV compliance.

Who we empower every day

By Role

• Agency Owners – Select a system that satisfies West Virginia’s EVV mandates and streamlines scheduling, billing and documentation.

By Persona

• Supervisors – Monitor caregiver check-in/out, GPS location, visit capture, EVV exception alerts.
• Care Managers – Ensure caregiver visits are documented, verified via EVV and aligned with client service plans.
• Billers – Submit claims grounded in validated EVV data, reducing risk of denials.
• Schedulers – Build schedules that integrate with mobile/telephony tools, location parameters, and ensure valid EVV capture.
• Caregivers – Use a mobile/telephony app with GPS to clock visits, document care at point-of-service and maintain compliance.
• On-Call/Backup Coordinators – Manage shift changes, emergent coverage while preserving EVV integrity and documentation standards.

In West Virginia, EVV is non-optional for Medicaid-funded personal care services. The state’s open-model allows agencies to use a third-party system but mandates aggregation/EDI submission to the state’s engine.

Selecting a unified platform that ties together scheduling, mobile clock-in/out, GPS tracking, EVV capture and billing workflows helps your agency strengthen compliance, reduce operational friction and enhance service delivery.