State-wise Videos

This video covers the New Choices Waiver Program in Utah—targeted at individuals who have spent time in nursing homes, assisted living or medical settings and wish to return to community/home-based living. It details how services under this waiver are tracked, scheduled, documented and billed. CareSmartz360’s platform helps agencies provide, monitor and document these services with scheduling, visit capture, EVV and billing embedded.

Who we empower every day

By Role

• Agency Owners – Position your agency to serve New Choices Waiver clients, leveraging software that meets documentation, EVV, scheduling and billing demands

By Persona

• Supervisors – Manage staffing for waiver clients, ensure caregiver assignments, tracking of EVV data and shift compliance
• Care Managers – Oversee client transitions from institutional settings to home, coordinate care plans, schedule visits and monitor EVV capture
• Billers – File claims under waiver funding streams, ensure EVV data is aligned with service delivery and reimbursement
• Schedulers – Create schedules for waiver clients, ensure caregiver credentials, visit capture and compliance
• Caregivers – Use mobile/telephony apps for visits, understand documentation/EVV capture expectations for waiver service
• On-Call Coordinators – Manage coverage, emergent staff for waiver clients while preserving documentation and EVV integrity

Agencies serving clients under the New Choices Waiver benefit immensely when their software platform bridges scheduling, EVV capture, caregiver mobile tools and billing. This integrated approach supports compliance, client outcomes and agency growth.