State-wise Videos

This video outlines caregiver training requirements in Pennsylvania. While specifics can vary by service type (e.g., personal care, home health aide), the video emphasizes the importance of training & certification to deliver quality care. (Note: we recommend verifying exact hours/training through Pennsylvania licensure rules or agency guidelines.)

Who we empower every day

By Role

• Agency Owners – Make sure caregivers complete the necessary certification and training, record their status in systems, and interface with EVV procedures

By Persona

• Supervisors – Monitor the status of caregiver training, plan for renewals, and match tasks to competencies
• Care Managers – Assign caregivers whose education complies with legal requirements and client care requirements
• Billers – Verify that caregiver qualifications and training are recorded and support service authorization
• Schedulers – Only assign caregivers who have the necessary qualifications or certificates for particular services
• Caregivers – Finish the necessary training, maintain compliance, and confidently use mobile and telephone EVV tools
• On-Call Coordinators – Verify that backup and emergency personnel have the necessary training and credentials

Training and certification for caregivers is foundational for operational quality. Agencies that incorporate training tracking within their software systems can align caregiver readiness, scheduling, EVV workflows, and compliance all in one platform.