State-wise Videos

This video clarifies what services a home care license in Pennsylvania authorises. A licensed agency can provide personal care, homemaking, companionship, respite care, self-administered medication support and certain limited medical tasks (e.g., catheter care, dressing changes) depending on licensing and caregiver training. This helps agencies define service scopes and ensure compliance with state standards.

Who we empower every day

By Role

• Agency Owners – Define service offerings, ensure staff credentials/training align with service scope and EVV capture aligns with service type

By Persona

• Supervisors – Assign caregivers with proper credentialing for tasks, track competency and align with service authorisations
• Care Managers – Monitor service delivery within scope & match clients' needs with the right services and qualifications
• Billers – Verify that services are billed as per the scope of the license & that claims are supported by EVV/visit documentation
• Schedulers – Assign shifts & services in accordance with service authorization and caregiver credentials
• Caregivers – Understand the tasks they are authorised to perform, work within scope & use EVV/mobile capture tools as required
• On-Call Coordinators – Coordinate emergent shifts ensuring backup staff meet training/credential standards and scopes

Service scope matters. Agencies must match staffing, training, authorisation and documentation (including EVV visits) to the types of services delivered. A platform that links client authorisations, caregiver credentials, scheduling, EVV capture and billing helps manage risk and optimise operations.