State-wise Videos

This video provides actionable guidance for Minnesota home care providers to reduce Medicaid claim denials by leveraging EVV and integrated agency software. It covers best practices: real-time visit capture, accurate location/time data, linking billing with verified visit records, reducing manual errors, and improving submission timeliness.

• Agency Owners - Implement systems that decrease claim rejections and improve billing efficiency in order to safeguard revenue.

• Supervisors: Make sure employees utilize EVV appropriately to assist Care Managers with billing.  
• Care Managers - Record services in accordance with EVV capture and billing
• Billers: To reduce denials, align claim submission with validated data.
• Schedulers: Verify that EVV capture and compliance are supported by the schedule.
• Caregivers – Understand their role in accurate data capture to support payment
• On-Call Coordinators – Handle schedule changes without creating EVV exceptions

Minnesota DHS notes that edited or manually adjusted shifts are not EVV compliant—and this can result in claim denials or payment delays. Using software that tightly links scheduling, EVV capture, and billing reduces this risk significantly.