AI HubIdentifying Major Challenges Faced by Rhode Island's EVV Program
This video outlines training requirements for caregivers in Rhode Island. For example, personal care aides (PCAs) must complete 20 hours of initial training and annual in-service training on abuse & neglect, while certified nursing aides (CNAs) must complete 12 hours of continuing education annually after completing the state-approved program.
Who we empower every day
By Role
- Agency Owners – Ensure caregivers meet training/CE requirements, integrate certification tracking, and refresh training data in system
By Persona
- Supervisors – Track caregiver training status, schedule renewals/in-services and align assignments with competency
- Care Managers – Match caregiver training level with client needs and tasks, ensure legal compliance
- Billers – Verify caregiver credentials and training status since these may affect documentation and service eligibility
- Schedulers – Assign caregivers who are qualified for the necessary responsibilities and service level
- Caregivers – Use EVV/train tools appropriately, comprehend their responsibilities, & complete the necessary training or CE.
- On-Call Coordinators – Ensure backup/emergent staff also meet training/CE requirements & system capture
Caregiver training and competency forms the baseline for service delivery quality and compliance. Agencies that integrate training/credential tracking into their software and tie it to scheduling, assignment, EVV capture and billing workflows reduce risk and improve operations.
