State-wise Videos

This video explores the consequences of failing to comply with Tennessee’s EVV requirements: claiming non-compliant visits may lead to claim denials, delayed or withheld reimbursement, regulatory sanctions, and potential loss of provider status. The state memo confirms that non-EVV compliant claims may be denied after April 1, 2024 for certain home-health services.

Who we empower every day

By Role

• Agency Owners – Maintain oversight of compliance systems, ensure EVV capture is consistent and protect your agency from revenue risk

By Persona

• Supervisors – Monitor EVV exceptions, manage corrective actions, support caregivers who miss check-in/out or data elements
• Care Managers – Track service delivery discrepancies, intervene when EVV data is incomplete or out of tolerance
• Billers – Verify that claims include required EVV data, manage denials, coordinate remediation when EVV data is missing
• Schedulers – Ensure shifts are assigned to caregivers with functioning EVV tools, and visits scheduled align with compliant workflows
• Caregivers – Understand their role in capturing EVV data, the importance of accurate clock-in/out and location/time capture
• On-Call Coordinators – Ensure emergent or after-hours staff also comply with EVV capture, handle exceptions and maintain data integrity

In Tennessee, EVV non-compliance is not just regulatory — it directly affects reimbursement. Agencies must ensure full EVV data capture, accurate scheduling and monitoring of exceptions to maintain financial health and regulatory standing.