AI HubNavigating Virginia's Home Care Regulatory Landscape
This video covers the regulatory oversight of home-care agencies in Virginia. The Virginia Department of Medical Assistance Services sets EVV mandates and documentation standards, while home care agency licensing and service oversight are managed under the Code of Virginia and associated regulations.
Who we empower every day
By Role
- Agency Owners – Stay oriented to regulatory obligations: licensure, EVV system selection, data retention, audit readiness.
By Persona
- Supervisors – Track caregiver credentials, client authorisations, documentation logs and ensure compliance protocols are followed.
- Care Managers – Coordinate service delivery with authorised care-plans, ensure visits are documented in compliance with regulations.
- Billers – Keep audit‐ready records: EVV logs, visit notes, billing files and data retention for at least 6 years.
- Schedulers – Ensure credentialed staff are matched to authorised clients and documentation tools (EVV) are employed.
- Caregivers – Know their responsibilities under licensure/training, documentation and EVV logging to support care and compliance.
- On-Call/Backup Coordinators – Manage staffing contingencies while preserving credential checks, scheduling compliance and documentation integrity.
Regulatory compliance in Virginia spans more than EVV: it involves caregiver training, service authorisations, credentialing, documentation, data retention and audit-readiness. Selecting software that centralises scheduling, credential tracking, visit logs, EVV capture and reporting equips your agency to meet these demands with confidence.
