State-wise Videos

This video explores Rhode Island’s Temporary Caregiver Insurance (TCI) program. Under TCI, eligible individuals may receive up to five weeks of caregiver benefits when they take leave to care for a chronically ill or disabled loved one, a new foster or adopted child, or bond with a newborn. It addresses how home care agencies should understand this setting and how documentation/tracking may interact with caregiving workflows.

Who we empower every day

By Role

• Agency Owners – Recognise how TCI may influence staffing, client transitions, documentation and pay/benefit tracking

By Persona

• Supervisors – Coordinate staff substitutions or interim coverage for clients on TCI-covered leave
• Care Managers – Help families and clients navigate TCI and adjust documentation and care transfers appropriately
• Billers – Recognize how agency billing and pay may interact with TCI-related staffing and caregiver time
• Schedulers – Modify shift patterns to accommodate clients and families when TCI leaves are used
• Caregivers – Be aware of TCI implications for clients/family member staffing, shifts and documentation
• On-Call Coordinators – Provide backup/contingency coverage while clients/families use TCI time

Programs like TCI highlight the complexity of home care staffing and client transitions. Agencies that track leave, adjust staffing, capture visits and maintain documentation (including EVV when applicable) will navigate these changes more smoothly and maintain service continuity.