State-wise Videos

This video introduces how home care agencies in Rhode Island can adopt the CareSmartz360 platform to meet the state’s Electronic Visit Verification (EVV) requirements under the 21st Century Cures Act and the state’s EVV program which is operated by Executive Office of Health & Human Services, Rhode Island.

The official site confirms that Rhode Island uses an open-vendor EVV model and requires the six federal data elements: type of service, individual receiving the service, individual providing the service, date, time, and location of the service.

CareSmartz360 is integrated with the state EVV aggregator Sandata Technologies, LLC and offers features such as telephony & GPS-enabled mobile apps, smart telephony clock-in/out, schedule management, automated billing, robust EVV reporting, open APIs, caregiver location tracking, error-free Medicaid claim submission, point-of-care documentation, easy migration and award-winning support.

Who we empower every day

By Role

• Agency Owners - Select a system that supports operations, lowers risk, expedites claims, and complies with Rhode Island's EVV rule

By Persona

• Supervisors - Track caregiver check-ins and check-outs, visit capture, and GPS position verification
• Care Managers - Ensure that client visits follow care plans and are accurately documented using EVV tools
• Billers - Use precise EVV data to support claims and lower the number of payment refusals
• Schedulers - Assign shifts using procedures for mobile & phone capture that are connected with EVV
• Caregivers - Clock in and out, record visits, get signatures, and track your location using mobile or phone apps
• On-Call Coordinators - Oversee emergency personnel while upholding the integrity of EVV capture and documentation

Rhode Island uses a “Provider Choice” model for EVV: while the state contracts Sandata as the aggregating vendor, agencies may use an alternate EVV system so long as it meets the Rhode Island technical specifications (such as a 500-foot geo-fence) and interfaces with the state system.

By adopting a unified platform that supports mobile/telephony capture, scheduling, location tracking, billing and EVV reporting, home care agencies can reduce administrative burden, improve caregiver compliance and protect reimbursement streams.