State-wise Videos

Identifying Key Challenges Faced by Minnesota's EVV Program

evv system challenges in Minnesota's home care agencies

This video explores the main obstacles Minnesota providers face in EVV implementation: technical integration, geofence location accuracy, live-in caregiver exceptions, data submission timing, staff training, and provider burden. It looks at how agencies can adopt strategies to overcome the challenges and maintain compliance.

Who we empower every day

By Role

Agency Owners - Prepare for and control the risks associated with EVV deployment and staffing levels.

By Persona
  • Supervisors - Track performance indicators and promptly address exceptions
  • Care Managers - Modify procedures to facilitate EVV capture without sacrificing the standard of care.
  • Billers - Despite system problems, make sure data integrity is maintained to support claims.
  • Schedulers - Take into account connectivity lapses, device problems, and backup plans
  • Caregivers - Get assistance and training to reduce non-compliance.
  • On-Call Coordinators - Handle exceptions or last-minute modifications with the least amount of fuss.

DHS defines Minnesota’s EVV model as hybrid: providers may use the HHAeXchange system or a third-party EVV system that connects with the aggregator.

Also, live-in caregiver exemptions allow simplified entry, but agencies still must capture the required six data elements.

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