Frequently Asked Questions

Home care management software enables a home care agency to streamline business processes like caregiver scheduling, tracking clock-in & clock-out times, client intake, visit notes and documentation, payroll management, HR, and more. The software also offers compliance with the state EVV rules.

Home care software helps home care agencies to streamline their business processes for better management and increased revenues.

Home care agencies software helps manage processes ranging from caregiver recruitment, hiring, client intake, client care plans, client management and communication, visit clock in/out, case notes, case management, and billing/payroll. In addition, home care agencies need to implement EVV (Electronic Visit Verification) before January 2021 in many states. A home care software with EVV would make the agencies EVV-compliant with the state & federal regulations for Medicaid reimbursements.

Home care services or home care refers to personal care services that are delivered by caregivers to the ones who require help and support for their daily chores. These services are intended for those needing assistance with activities of daily living (ADL) including personal care, homemaking, and companionship services. Home care is not medical home care. Medical home care or Home Health requires a referral from a doctor and is typically short-term.

Home care services are offered by home care agencies. Home care agencies are typically locally owned and operated and many states require licensure. Home Care caregivers or caregiver aides provide direct care.

Yes, home care client management software is available on any web browser, mobile phone, and tablet.

Home care software with EVV helps home care agencies streamline operations from caregiver recruiting and onboarding, client intake and management, visit verification and billing and payroll.

No, home care services (or personal care services) ensure non-medical care that includes personal hygiene, bathing, laundry, meal preparation, and medication prompts and reminders. Home health services (or nursing services) ensure medical care by a trained and certified medical staff.

Non-Medical (also referred to as ‘Home Care’ and ‘Private-Duty’ home care) supports activities of daily living (ADLS) and instrumental activities of daily living (iADLs) such as personal care, homemaking, and companion services whereas home health provides medical care.

Home Care Software supports non-medical home care and is typically not to be used as home health software.

Home health care services offer nursing staff to take care of the individual with medical needs. Skilled nursing staff provides medical assistance to the ones with special medical assistance requirements.

A home care software helps in automating home care agency’s processes like caregiver recruiting & onboarding, client intake, caregiver scheduling, timeclock, visit notes, billing, payroll, communication with the caregiver and family teams.

The 21st Century CURES Act mandates that states implement EVV (Electronic Visit Verification) for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider before January 1st, 2020. But most of the states have been granted an exemption under God Faith Effort request. The new deadline for the states with the exemption is January 1st, 2021. If your home care agency accepts or plans to accept Medicaid clients or clients who’s funding source is paid by Medicaid, you must become compliant. Failure to comply would result in Medicaid rejections. Home care software systems with approved home care EVV systems help in getting compliant.

Home care software must adequately track the clock-in and clock-out times of the caregiver, plus offer scheduling features, payroll management, and other task management protocols as well as complying with federal and state Electronic Visit Verification (EVV) requirements.

Both home care and hospice offers care for the individuals; hospice emphasizes care for the terminally ill patients with adequate assurance of comfort. Home care, on the other hand, provides non-medical care to individuals. Home Care and Hospice can be provided together to adequately support the care recipient and alleviate stress from family caregivers.

Home care software has the following modules; caregiver recruiting, caregiver onboarding, client intake, scheduling, time and attendance, electronic visit verification, billing and payroll, communication with caregivers and families, reporting and analytics.

Yes, the CareSmartz360 billing module collects time cards from telephony and/or mobile apps, stages the timecards for review and approval by back office staff, and submits via export or integration with the payroll system of record.

Yes, home care management software, like CareSmartz360, supports EVV (Electronic Visit Verification).

Home care software has the following modules; caregiver recruiting, caregiver onboarding, client intake, scheduling, time and attendance, electronic visit verification, billing and payroll, communication with caregivers and families, reporting and analytics.

Home Care Software keeps business owners and staff focused on managing the business, finding new clients, and building relationships with caregivers, families, and referral sources. Other benefits include; find and hire caregivers faster, manage client cases faster and more accurately, reduce billing and payroll errors, and participate in Medicaid payor programs that require Electronic Visit Verification. Home care agencies need to implement EVV (Electronic Visit Verification) before January 2021. A home care software with EVV would make the agencies compliant with the state & federal regulations for Medicaid reimbursements.

If a home care agency plans to participate in Medicaid payor programs, yes. Home care agencies delivering non-medical care/personal care in the U.S. must implement EVV through home care software before January, 2021.

Home care software has the following modules; caregiver recruiting, caregiver onboarding, client intake, scheduling, time and attendance, electronic visit verification, billing and payroll, communication with caregivers and families, reporting and analytics.

CareSmartz360 is a home care management software (HIPAA Compliant) that streamlines business processes for the agency, families, and caregivers including support for Electronic Visit Verification.

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