Looking Back at 2022 – CareSmartz360’s Year in Review

CareSmartz360 and Learn2Care Integration:

CareSmartz360 strives to improve the client experience by providing quality care. But, this is possible only when an agency has skilled caregivers and they are up-to-date with the industry trends.

Keeping this in mind, we’ve integrated with Learn2Care – an online training platform for agencies to create new learning possibilities and deliver the best care to seniors.

Learn2Care empowers home care agencies to enhance the caregiver’s skills while still meeting compliance requirements through 200+ state-approved courses and easy-to-complete online training.

EVV Functionality in Agency Mobile App:

Client requirements and caregiver schedules are not a 9 am-5 pm operation. New client intakes inquiries and caregiver call-outs happen 24*7, which is why home care agency staff require tools for accessing critical data to manage inquiries from anywhere and at anytime.

We have introduced EVV functionality to the agency’s mobile app to meet these increasing needs. Agency owners can enter/select reason codes for shifts when they edit visits from within the agency app. Reason codes will also apply when they manually clock in/clock out.

AI-Powered Caregiver Performance Metrics:

We acknowledge the power of technology and try to keep pace with the changing industry scenarios. Caresmartz is accelerating tech with confidence and leveraging Artificial Intelligence to help home care businesses grow and stabilize.

A comprehensive dashboard lets home care agencies view and monitor their Key Performance Indicators (KPIs) in real time. Agency owners can predict caregiver retention and foresee caregiver turnover risk. They can also analyze individual performance, minimize caregiver churn rates, and retain skilled resources to improve performance.

Revenue Predictions for Sales Forecasting (Beta):

Home care agencies need to clearly understand how much revenue their company will generate at a given time. Sales forecasting gives agencies the right insights and is poised for continuous growth. The AI-based sales forecasting feature helps generate predictions, make strategic decisions, and forecast future revenue.

New EVV State Integrations:

Meeting the state’s EVV requirements has been more critical than ever. Home care agencies that fail to comply with federal and state requirements can face Medicaid claim denials and FMAP deductions.

CareSmartz360 is always working towards meeting your state’s EVV requirements and partners with EVV aggregators to make software solutions available for several states. This year, CareSmartz360 integrated with “6” new states:

• California
• Rhode Island
• Delaware
• Wyoming
• Alabama, and
• West Virginia

Strengthening Robust Billing Solutions:

Collecting payments has become more accessible. The 2022 software update allows agencies to search and process billing data in the background. Initially, billers had to wait on the billing screen to calculate and display results. However, with recent updates, owners can either wait for results or be notified when the results are ready.

Users also have greater control over schedules for creating and finalizing the invoice through a new invoice page.

Custom Forms Updates:

If done manually, collecting, storing, and reporting data can be highly time-consuming. Tedious data entry and lugging around paper records pose a high-security risk and does not meet HIPAA-compliances. To ease the problem, CareSmartz360’s Custom Forms lets agencies focus on the bigger picture and use specialized tools to eliminate paper.

With custom form setting updates, agency users can customize their forms. They have the ability to add a new form component using drag & drop feature. They can also add a search bar, and sort options to improve user experience.

CareSmartz360+ Caregiver App Enhancements:

CareSmartz360+, our multilingual caregiver app gives more power to caregivers to ensure quality care delivery- all thanks to an intuitive interface coupled with advanced scheduling features.

In 2022, we have enhanced our multilingual caregiver app to improve the caregiver experience. They can now see & apply on relevant open shifts, helping agencies receive qualified requests. Sending notifications on any response by the caregiver on the pre-screening module would be easier.

Another major update is that caregivers can reset their security questions, helping them access their apps quickly.

IVR (Telephony) Updates:

IVR (Telephony) method had not enforced a setting when caregivers clocked out without updating all the tasks.

With the 2022 update, caregivers can clock out even if tasks are not updated. However, this depends on the Office Settings. In such a case, a message will be displayed “Please update all tasks before clocking out.” IVR options will permit caregivers to update all tasks.

Once done, caregivers will be able to clock out with ease.

Caregiver Applicant Form Advancements:

Home care agencies can speed up their hiring process by saving the details of caregiver applicants. When caregiver applicants apply for jobs through the CareSmartz360 portal, their details are automatically saved in the system.

In 2022, there were enhancements made to the caregiver applicant forms to save the applicant details efficiently. There were changes in the admin settings with improvements in educational background, certificates, employment history, skills/ preferences, and references to help ease the caregiver onboarding process.

User Interface Improvements:

We have been improving our product based on the changing needs of our users. We always strive to provide our customers with convenience, quality, and efficient usability.

CareSmartz360 follows the latest UI/UX trends to suit the user’s needs. There have been significant improvements in the search mechanism throughout our all-in-one home care software so that users can search for what they require. With filter modifications, you get greater control over the data you see.

These updates promise a sound user experience.