CareSmartz360 Support

Our goal is to make software that’s simple yet powerful, and support it with a world-class team.

As a new CareSmartz360 customer, you will work closely with an Implementation Project Manager to help you plan for the transition and ensure that you have a site that is best configured to meet your unique business needs, allowing you to seamlessly and successfully run your business.

As part of your implementation, your Implementation Project Manager will connect you with our live training for both your clinical and administrative staff, with the goal of making you a CareSmartz360 expert from day one of using your live site

As you begin to work in your live CareSmartz360 site, you will have access to our world-class Customer Service team as well as our online training portal, filled with user guides and video tutorials that cover all aspects of our product.

Ongoing support

CareSmartz360 Customer Service team is available via both phone and e-mail, the cost of which is included in your monthly subscription. As a CareSmartz360 customer, Support is available to provide information and assistance to every member of your team. Customers can reach us by calling (855) 266-7711 Monday-Friday from 8:00am to 6:00pm ET, or via e-mail at support@caresmartz360.com.

Our highly trained and experienced Support team can assist you with:

  • Implementation
  • Diagnosing issues
  • Optimizing workflow
  • Updating system settings
  • Understanding form customization needs
  • Billing configuration and administrative setup for new customers
  • Training your staff on product features