The Electronic Visit Verification system is crucial for successful long term insurance claims and state reimbursement. Many states also require this as part of the legal compliance process. Exact logging in of hours through the Electronic Visit Verification software helps in quick and accurate billing and invoicing.
Yes, all voice messages and calls are recorded and saved in the system.
If the caregiver dials in, using telephony, to perform a clock in/out, and the phone number used isn’t recorded as part of the electronic visit verification system, the call will be classified as Unidentified. Agency users can easily connect a call to a schedule from the Unidentified Calls view.
The EVV software is GPS enabled, so you can track the geographical location of the caregiver’s clock in/out. Also, if the caregiver has not completed the clock in function by the time you’ve set, an agency user can get an alert to facilitate immediate feedback.
The caregiver can clock in only within a certain distance from the client’s house (defined by you in the electronic verification software settings). Or you may choose not to have the radius defined at all and give the caregiver unrestricted access to clock in from any distance.
In the Scheduling, Time Tracking, Call Review screen, red indicates that the caregiver failed to successfully clock in/out within the time threshold that you set. Green indicates that clock in/out was successful, or the schedule hasn’t started yet. Yellow indicates that either clock in or clock out has been done, but the other function is not yet complete.
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