How to Address Challenges and Issues Post EVV Implementation?

How to Address Challenges and Issues Post EVV Implementation?

Embarking on the journey of Electronic Visit Verification (EVV) implementation is similar to setting sail on uncharted waters. It promises smoother operations and improved compliance, but the voyage doesn’t end at implementation.

The real test begins once the electronic visit verification system is a part of your daily operations. Read on to learn how to navigate the post-EVV implementation challenges like a seasoned captain.

The challenge within the challenges

Firstly, it’s crucial to understand that challenges post-EVV implementation vary by state and are influenced by deadlines and changing federal requirements.

Staying informed about these variations is the compass that guides your agency through the initial adaptation phase.

Technical troubleshooting

Technical difficulties and compatibility issues can arise at any time. A thorough vetting of your electronic visit verification solution for compatibility with existing systems, and regular communication with your EVV provider will help you weather these challenges.

Tackling fraud and compliance

One of the biggest hurdles is the millions of false Medicaid claims filed annually in the U.S. To combat this, ensure that your evv system is robust and you’re vigilant about monitoring visits and claims.

Regular audits and staying updated with Medicaid guidelines will help you navigate these unknown territories.

Managing change resistance

Resistance to change is a common obstacle. Transitioning from manual to digital can cause concerns about job security and distrust. To steer through this, propel a culture of open communication and transparency.

Highlight the benefits of EVV — reduced paperwork and increased accuracy — and involve stakeholders in the decision-making process.

Provide training to the staff

Proper training is the anchor that ensures your staff doesn’t drift away with the wave of technology. Invest in comprehensive training programs that cater to varying levels of tech-savviness among your caregivers and staff.

Operational challenges

Post-implementation, operational challenges may emerge. Addressing these requires understanding the capabilities of your home care business software. Seek guidance from your EVV solution provider to resolve functional issues and optimize operations.

Best Practices for a Steady Course

Here are some best practices to keep your agency on course post-EVV implementation:

  • Regular training

    Conduct ongoing training sessions to keep staff updated about the latest features and best practices.

  • Policy updates

    Keep your policies in sync with the latest EVV requirements and ensure compliance.

  • Feedback loops

    Establish feedback mechanisms to identify issues early and address them proactively.

  • Tech support

    Have a dedicated tech support team to assist with any technical challenges promptly.


Post-EVV implementation challenges are inevitable, but with the right strategies, these can be managed effectively.

The goal is not just to implement EVV but to integrate it seamlessly into your operations, making it a valuable asset for your agency’s growth and success.

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Related blog posts:

What Your EVV Software Needs to Be Compliant
How does EVV/EDI Work for Home Care Businesses?

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