Tennessee’s Trusted EVV
Home Care Software Solution

An all-in-one home care software to meet Tennessee's EVV standards and ease home care management.

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    Make Medicaid Claims and EVV Compliance Simple

    EVV Model: Open Model | Aggregator: CareBridge/Sandata |
    CareSmartz360 EVV Solution: Available
    Implementation Deadline: January 01, 2020

    CareSmartz360, our advanced home care software, is integrated with a Tennessee approved aggregator. It has a telephony & GPS-Enabled Mobile App solution to assist Medicaid- enforcing businesses in meeting state EVV requirements. Our EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.

    • HIPAA & EVV Compliant
    • Smart Telephony
    • Manage Schedules
    • Automated Billing
    • Robust EVV Reporting
    • Open APIs
    • GPS-Enabled Mobile App
    • Caregiver Tracking
    • Error-Free Medicaid Claim Submission
    • Point of Care Documentation
    • Easy Migration
    • Award-Winning Support

    Request CareSmartz360 EVV solution information

    Understanding Tennessee’s Electronic Visit Verification

    In 2016, Congress passed the 21st Century CURES Act, requiring EVV (Electronic Visit Verification) in all Medicaid-funded PCS (Personal Care Services). The current requirement requires a compliance date of January 01, 2020, for all the PCS and January 01, 2023, for all the home health services.

    EVV aims to increase accountability and reduce fraud in Medicaid-funded services. DIDD works with two vendors to implement EVV in Tennessee.

    The state will receive reduced federal Medicaid funding if EVV is not implemented.

    Tennessee's Home Care Regulations & Facts

    Do you know?

    The Office of Health Care Facilities is responsible for governing the home care industry in Tennessee. The state offers a low cost of living and a slow-paced lifestyle to seniors, which makes the state an ideal place to live in its golden years. However, to ensure quality, the state has rules that home care agencies must abide by to make senior care quality. Some of which are:

    • Caregivers in Tennessee earn $14.49 per hour. However, workers can earn tips in addition to their regular pay structure.
    • Tennessee prevailing wages have a wide range, which may be between $12.89 per hour to $26.23 per hour.
    • Tennessee has no laws that address overtime pay. However, federal protections for workers who work overtime are regulated by the United States Department of Labor Wage and Hour Division.
    • Home care providers in Tennessee are not required to offer severance pay. Although some employers may provide this benefit, they must comply with the employment contracts or policies on severance pay.
    • A home care provider in Tennessee offering vacation leave benefits to workers must adhere to the terms set out in the vacation leave policy.
    • Tennessee has its layoff notice laws and helps enact notice laws similar to the WARN Act, which applies to home care providers with 50 or more workers.
    • Home care providers must adhere to Occupational Safety and Health Act (OSHA) to provide a safe and healthy workplace, which includes proper training and safety equipment.

    Using a home care management software can make your life easier. The GPS-enabled technology can help Tennessee Home Care Agencies verify and keep track of caregiver billing and payroll. Caregiver training helps caregivers expand their skills and lets them learn anywhere and anytime!

    See how CareSmartz360 helps meet Tennessee's strict laws & regulations!

    Home Care Regulations & Facts

    A User-Friendly Mobile EVV Solution for Tennessee

    Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

    Caregiver App

    GPS-enabled app to seamlessly manage caregiver visits.

    • Multilingual Support
    • Electronic Visit Verification
    • Easy Clock-In/Clock-Out
    • Verify Visits at the Point of Care
    • View Care Plans on the Go
    • Shift Tasks & Shift Status
    • Offline Mode & Alerts
    Mobile EVV Solution for Home Care Agencies

    Mobile App for
    Agency Staff

    Increase agency staff productivity and organize daily activities on-the-go.

    • Electronic Visit Verification
    • Easy Calendar View
    • Real-time Communication
    • Streamline Client Management
    • Simplify Caregiver Management
    • Easy Information Access
    • Easy to Use

    All-in-One Homecare Management Solution For Tennessee

    CareSmartz360 is a trusted partner for Tennessee home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.

    CareSmartz360 Home Care Management Solution

    Solutions Tailored for Diverse Home Care Agency Users

    A Complete Guide to Home Care in Tennessee

    • Tennessee’s Home Care Laws & Regulations
    • State's Care Plan & Medication Management Regulations
    • Home Care Staff Screening & Training Requirements
    • EVV Mandates and Medicaid Coverage Laws
    • Challenges Faced by Agencies in Tennessee
    • How CareSmartz360 Helps Overcome These Challenges?
    Guide To Home Care In Tennessee
    Guide To Home Care In Tennessee

    FAQs: Home Care in Tennessee

    DIDD will implement EVV effective January 01, 2020. However, until that time, home care providers will continue using their existing EVV contractor.

    The states that have not implemented EVV by January 1, 2020, will be subject to several FMAP reductions unless they have made a “good faith effort” exemption and have encountered some “unavoidable system delays.”

    The complete data that must be captured during a visit is:

    • The type of service performed
    • The full name of the individual receiving the service
    • The full name of the individual providing the service
    • The specific date the service was provided
    • The physical address (location) where the service was provided
    • The time the service begins and ends

    Yes, the objective of an electronic visit verification system is to reduce the need for managing paper timesheets manually. The use of an EVV-compliant home care software like CareSmartz360 in Tennessee will eliminate the need for caregivers to use paper timesheets for reporting.

    Tennessee enacted Ban the Box legislation in 2016, wherein home care providers are prohibited from inquiring about a candidate's criminal history on their employment application. While state employers have the right to conduct background checks, they must do so later in the recruiting and hiring process, after completing the initial screening of job applicants.

    Consolidated Omnibus Budget Reconciliation Act (COBRA) is just like health coverage continuation wherein Tennessee offers mini-COBRA. Tennessee's health coverage continuation law applies to home care providers with between 2 to 19 workers. This act covers the affected workers for up to three months after the worker's group health insurance coverage has ceased.

    Yes, your agency will be the billing provider. The caregiver will not be billing Tennessee Medicaid directly. All claims will still be mandated to be billed from the agency.

    CareSmartz360- the home care software solution speeds up the billing processing time and reduces repetitive manual tasks. It:

    • Automates and tracks invoices.
    • Facilitates easy QuickBooks Export through Open APIs.
    • Splits the bill for two different payers.
    • Customizes invoice format according to payer requirements.
    • Facilities state-wise Medicaid billing.
    • Offers unified claim submissions, payments, and electronic billing.

    Switching from an old home care software to CareSmartz360 is effortless- all thanks to open APIs, making it an ideal migration tool. These make transition hassle-free and onboarding easy. You can connect CareSmartz360 with any existing tool like QuickBooks, Paychex, Waystar, etc.

    Can’t find the answer you’re looking for?

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    Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.

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