North Carolina’s Trusted EVV +
Home Care Software Partner

#1 Home care management software to ease EVV and transform the way you provide care.

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    Make Medicaid Claims and
    EVV Compliance Simple

    EVV Model: Open Model | Aggregator: CareBridge/Sandata/HHAeXchange |
    CareSmartz360 EVV Solution: Available
    Implementation Deadline: January 01, 2021

    CareSmartz360, a leading home care software, is integrated with a North Carolina-approved aggregator. Telephony & GPS-Enabled Mobile App solution assists Medicaid- enforcing businesses in meeting state EVV requirements. Our EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.

    • HIPAA & EVV Compliant
    • Smart Telephony
    • Manage Schedules
    • Automated Billing
    • Robust EVV Reporting
    • Open APIs
    • GPS-Enabled Mobile App
    • Caregiver Tracking
    • Error-Free Medicaid Claim Submission
    • Point of Care Documentation
    • Easy Migration
    • Award-Winning Support

    Request CareSmartz360 EVV solution information

    Understanding North Carolina’s Electronic Visit Verification

    The North Carolina Department of Health and Human Services (NCDHHS) has mandated implementing an Electronic Visit Verification (EVV) system for Medicaid-funded Personal Care Services (PCS).

    NCDHHS selected Sandata as the state aggregator on September 24, 2020, and mandated home care agencies to begin using EVV statewide on January 01, 2021.

    NCDHHS utilizes EVV to record the times, dates, and specific services provided. These will help ascertain the people who should receive these services.

    North Carolina's Home Care Regulations & Facts

    Do you know?

    The NC DHHS requires home care agencies in North Carolina to obtain a license to be able to provide personal care services. After the initial licensure, the agency must renew its license every year

    • North Carolina has final and unclaimed paycheck laws which means that the final paychecks must be paid on the next scheduled payday, regardless of whether the home care worker had quit or was terminated.
    • Home care agencies in North Carolina may withhold wages from a home care provider and pay them to the creditor for the following types of debts- student loans, child support, taxes, alimony, and ambulance service payments.
    • The regular hourly pay rate used to base the half-time overtime rate should be at least the minimum wage, which is $7.25 in North Carolina, for the calculation of fluctuating workweek overtime pay.
    • North Carolina does not have any rules for reporting time and show-up pay, which means that the home care providers will not pay the caregiver for this time.
    • North Carolina is an at-will employment state, and home care providers are not required to pay severance benefits to the workers.
    • The federal WARN Act gives North Carolina home care workers the right to have information on layoffs.

    CareSmartz360, a home care management software and GPS-enabled technology enable North Carolina-based home care agencies to meet all the EVV, Medicaid Claim Submission, and Caregiver Leave & Wage. Additionally, the agencies can ensure that their demands for billing, care plans, and other operational requirements are met.

    See how CareSmartz360 helps meet North Carolina's strict laws & regulations!

    Home Care Regulations & Facts

    A User-Friendly Mobile EVV Solution for North Carolina

    Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

    Caregiver App

    GPS-enabled app to seamlessly manage caregiver visits.

    • Multilingual Support
    • Electronic Visit Verification
    • Easy Clock-In/Clock-Out
    • Verify Visits at the Point of Care
    • View Care Plans on the Go
    • Shift Tasks & Shift Status
    • Offline Mode & Alerts
    Mobile EVV Solution for Home Care Agencies

    Mobile App for
    Agency Staff

    Increase agency staff productivity and organize daily activities on-the-go.

    • Electronic Visit Verification
    • Easy Calendar View
    • Real-time Communication
    • Streamline Client Management
    • Simplify Caregiver Management
    • Easy Information Access
    • Easy to Use

    All-in-One Homecare Management Solution For North Carolina

    CareSmartz360 is a trusted partner for North Carolina home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.

    CareSmartz360 Home Care Management Solution

    Solutions Tailored for Diverse Home Care Agency Users

    A Complete Guide to Home Care in North Carolina

    • North Carolina Home Care Laws & Regulations
    • State's Care Plan & Medication Management Regulations
    • Home Care Staff Screening & Training Requirements
    • EVV Mandates and Medicaid Coverage Laws
    • Challenges Faced by Agencies in North Carolina
    • How CareSmartz360 Helps Overcome These Challenges?
    Guide To Home Care In North Carolina
    Guide To Home Care In North Carolina

    FAQs: Home Care in North Carolina

    The state of North Carolina has planned that an annual provider fee will support the Statewide EVV system. However, the home care agencies using EVV-based software solutions according to State's technical specifications or EVV-approved vendors may continue using EVV systems.

    You must employ an EVV system in order to deliver home care services and be paid by the North Carolina Department of Health and Human Services (NCDHHS). The claims submitted outside of this system will be rejected if you do not use an EVV system.

    There are specific standards brought in force by the Senior and Disabilities Services (SDS) to ensure that the care services are delivered only by individuals who possess the requisite skills and competencies and to ensure that services are performed safely and effectively.

    Other regulations with which care providers must comply:

    • Medicaid regulations
    • HIPAA (Health Insurance Portability and Accountability Act of 1996)
    • HIPAA Title II Administrative Simplification and Compliance Act
    • Civil Rights Act of 1964
    • Section 504 of the Rehabilitations Act of 1973
    • Age Discrimination Act of 1975
    • Americans with Disabilities Act of 1990
    • Occupational Safety and Health Act of 1970
    • Ideally, a home care software is embedded with functionalities to help home care service providers meet all the regulations and comply with every relevant act.

    You can simplify your life by utilizing CareSmartz360 home care management software. With the use of GPS-enabled technology, North Carolina Home Care Agencies may quickly check and keep track of caregiver training, visits, scheduling, billing, payroll, leave policies, and more while being EVV compliant.

    Whenever there is a change in the care plan, the EVV system will send the alert with a pop-up message to the caregiver.

    A home care provider in North Carolina cannot reduce the workers' pay below the minimum wage, which currently is $7.25 per hour. But, the employer may reduce the worker's pay to the minimum wage through proper written notification.

    Fluctuating workweek overtime pay is a way for home care providers to comply with the overtime pay requirements of time and half payment for all the hours worked more than 40 in a workweek. This option is used by home care providers who work a lot of hours during some parts of the year and for very few hours a week during the rest of the year.

    Yes. North Carolina complies with the Worker Adjustment and Retraining Notification Act (WARN), which seeks to protect home care workers, their families, and communities by requiring home care providers to provide workers a notification of 60 calendar days in advance of layoffs.

    CareSmartz360 has an in-built Electronic Visit Verification that lets North Carolina agencies verify which caregivers have clocked-in and clocked-out on time and calculates the total billable hours spent on the shift. This helps avoid confusion in invoicing, dispute settling, and legal compliance.

    Also, the CareSmartz360 mobile app automatically detects the current location of the caregiver. The billing hours start as soon as the caregiver punches in at the allocated destination. Once the shift is over, the caregiver can punch out from the app, and the total billable hours are tracked as digital EVV records.

    CareSmartz360 offers a robust billing solution for smart and accurate billing, adequate payment, and quick reporting. Care providers can submit claims the same day they offer services and get paid faster to stay ahead of claim denials.

    Additionally, CareSmartz360 is all-inclusive of electronic visit verification for agencies who bill Medicaid, captures data required for EVV, and helps keep caregivers focused on care delivery.

    Switching from an old home care software to CareSmartz360 is effortless- all thanks to open APIs, making it an ideal migration tool. These make transition hassle-free and onboarding easy. You can easily connect CareSmartz360 with any existing tool like QuickBooks, Paychex, Waystar, etc.

    Can’t find the answer you’re looking for?

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    Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.

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