The NC DHHS requires home care agencies in North Carolina to obtain a license to be able to provide personal care services. After the initial licensure, the agency must renew its license every year
CareSmartz360, a home care management software and GPS-enabled technology enable North Carolina-based home care agencies to meet all the EVV, Medicaid Claim Submission, and Caregiver Leave & Wage. Additionally, the agencies can ensure that their demands for billing, care plans, and other operational requirements are met.
Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.
GPS-enabled app to seamlessly manage caregiver visits.
Increase agency staff productivity and organize daily activities on-the-go.
CareSmartz360 is a trusted partner for North Carolina home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.
The state of North Carolina has planned that an annual provider fee will support the Statewide EVV system. However, the home care agencies using EVV-based software solutions according to State's technical specifications or EVV-approved vendors may continue using EVV systems.
You must employ an EVV system in order to deliver home care services and be paid by the North Carolina Department of Health and Human Services (NCDHHS). The claims submitted outside of this system will be rejected if you do not use an EVV system.
There are specific standards brought in force by the Senior and Disabilities Services (SDS) to ensure that the care services are delivered only by individuals who possess the requisite skills and competencies and to ensure that services are performed safely and effectively.
Other regulations with which care providers must comply:
You can simplify your life by utilizing CareSmartz360 home care management software. With the use of GPS-enabled technology, North Carolina Home Care Agencies may quickly check and keep track of caregiver training, visits, scheduling, billing, payroll, leave policies, and more while being EVV compliant.
Whenever there is a change in the care plan, the EVV system will send the alert with a pop-up message to the caregiver.
A home care provider in North Carolina cannot reduce the workers' pay below the minimum wage, which currently is $7.25 per hour. But, the employer may reduce the worker's pay to the minimum wage through proper written notification.
Fluctuating workweek overtime pay is a way for home care providers to comply with the overtime pay requirements of time and half payment for all the hours worked more than 40 in a workweek. This option is used by home care providers who work a lot of hours during some parts of the year and for very few hours a week during the rest of the year.
Yes. North Carolina complies with the Worker Adjustment and Retraining Notification Act (WARN), which seeks to protect home care workers, their families, and communities by requiring home care providers to provide workers a notification of 60 calendar days in advance of layoffs.
CareSmartz360 has an in-built Electronic Visit Verification that lets North Carolina agencies verify which caregivers have clocked-in and clocked-out on time and calculates the total billable hours spent on the shift. This helps avoid confusion in invoicing, dispute settling, and legal compliance.
Also, the CareSmartz360 mobile app automatically detects the current location of the caregiver. The billing hours start as soon as the caregiver punches in at the allocated destination. Once the shift is over, the caregiver can punch out from the app, and the total billable hours are tracked as digital EVV records.
CareSmartz360 offers a robust billing solution for smart and accurate billing, adequate payment, and quick reporting. Care providers can submit claims the same day they offer services and get paid faster to stay ahead of claim denials.
Additionally, CareSmartz360 is all-inclusive of electronic visit verification for agencies who bill Medicaid, captures data required for EVV, and helps keep caregivers focused on care delivery.
Switching from an old home care software to CareSmartz360 is effortless- all thanks to open APIs, making it an ideal migration tool. These make transition hassle-free and onboarding easy. You can easily connect CareSmartz360 with any existing tool like QuickBooks, Paychex, Waystar, etc.
Our users reported 95% customer satisfaction in 2022. Schedule a personal walkthrough to see CareSmartz360 in action.