New Hampshire's Trusted EVV +
Home Care Software Partner

CareSmartz360, an all-in-one home care software solution, is planning to join hands with agencies to help meet New Hampshire's EVV standards, laws, and operational needs.

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New Hampshire EVV Home Care Software Solution

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Make Medicaid Claims and
EVV Compliance Simple

EVV Model: Open Model | Aggregator: Undecided |
CareSmartz360 EVV Solution: Coming Soon
Implementation Deadline: July 01, 2022

CareSmartz360 is working closely with New Hampshire to meet the state’s EVV requirements and become fully compliant. Our cloud-based home care software includes Telephony & GPS-Enabled Mobile App features to assist Medicaid enforcing providers in delivering quality care with easy-to-use features.

  • GPS-Enabled Mobile App
  • Caregiver Tracking
  • Automated Billing
  • Robust Reporting
  • Open APIs
  • Smart Telephony
  • Manage Schedules
  • Point of Care Documentation
  • Easy Migration
  • Award-Winning Support

See how CareSmartz360 can help your agency

Understanding New Hampshire’s Electronic Visit Verification

New Hampshire (NH) worked with the stakeholder community in the first half of 2020 to identify EVV design and program requirements. These requirements will help in procuring information system components needed for implementing EVV. The Electronic Visit Verification implementation timeline in New Hampshire looked as follows:

EVV Phase I:

NH sought a CMS good faith effort exemption for delaying implementation until January 01, 2021, which was approved on November 21, 2019.


New Hampshire contracted with Mercer Health & Benefits LLC to assist stakeholder engagement and identify EVV business requirements used as the foundation for Request for Proposal (RFP) to procure EVV services on December 12, 2021.

EVV Phase III-

Soft launch of EVV is estimated to begin on January 01, 2023.

EVV Phase IV-

EVV statewide implementation date is forecasted between January- April 2023, while the CMS certification will be attained between July- September 2023.

New Hampshire's Home Care Regulations & Facts

Do you know?

The New Hampshire Department of Health and Human Services and Health Facilities Administration oversees the state's licensing and regulation of home care providers. There are a few rules that home care agencies must follow if they want their agency to comply with the current regulations:

  • Home care workers in New Hampshire are entitled to minimum pay of $7.25 per hour.
  • In-home senior care agencies in New Hampshire are struggling to acquire staff to meet their community needs, meaning there is a high caregiver shortage in the state.
  • New Hampshire law permits pre-employment credit checks.
  • Since New Hampshire is an equal pay law state, employers may not require workers to refrain from disclosing their wages as an employment condition. Thus, home care providers may not terminate or discriminate against a worker who reveals their salary or other paid benefits.
  • Unlike other states, a home care provider may not force workers to work for more than five consecutive hours without granting them a 30-minute lunch break.
  • New Hampshire has the second best Medicaid program in the United States, called NH Medicaid (Medical Assistance) Eligibility for Adults.
  • The state of New Hampshire complies with the mini-WARN Act.

Using home care management software can make your life easier. The GPS-enabled technology helps New Hampshire Home Care Agencies to adhere to state EVV, leave, reimbursement, and wage laws. Additionally, the agencies can ensure that their demands for payroll, billing, care plans, and other operational requirements are met.

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Home Care Regulations & Facts

A User-Friendly Mobile EVV Solution for New Hampshire

Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

Caregiver App

GPS-enabled app to seamlessly manage caregiver visits.

  • Multilingual Support
  • Electronic Visit Verification
  • Easy Clock-In/Clock-Out
  • Verify Visits at the Point of Care
  • View Care Plans on the Go
  • Shift Tasks & Shift Status
  • Offline Mode & Alerts
Mobile EVV Solution for Home Care Agencies

Mobile App for
Agency Staff

Increase agency staff productivity and organize daily activities on-the-go.

  • Electronic Visit Verification
  • Easy Calendar View
  • Real-time Communication
  • Streamline Client Management
  • Simplify Caregiver Management
  • Easy Information Access
  • Easy to Use

All-in-One Homecare Management Solution For New Hampshire

CareSmartz360 is a trusted partner for New Hampshire home care agencies looking to scale their operations while meeting state laws and regulations.

CareSmartz360 Home Care Management Solution

Solutions Tailored for Diverse Home Care Agency Users

A Complete Guide to Home Care in New Hampshire

  • New Hampshire Home Care Laws & Regulations
  • State's Care Plan & Medication Management Regulations
  • Home Care Staff Screening & Training Requirements
  • EVV Mandates and Medicaid Coverage Laws
  • Challenges Faced by Agencies in New Hampshire
  • How CareSmartz360 Helps Overcome These Challenges?
Guide To Home Care In New Hampshire
Guide To Home Care In New Hampshire

FAQs: Home Care in New Hampshire

  • The complete data that must be captured during a visit is:
  • The type of service performed
  • The full name of the individual receiving the service
  • The full name of the individual providing the service
  • The specific date the service was provided
  • The physical address (location) where the service was provided
  • The time the service begins and ends

The soft launch period is the time for provider agencies, clients, and caregivers to adapt to EVV system use without claim impacts. During the soft launch period, provider agencies are required to use the DHS EVV system or an Alternate EVV system that interfaces with DHS Aggregator. During this time, DHS generates reports to see which percent of required claims failed to meet EVV requirements.

Yes, it is absolutely necessary to use EVV in order to continue to provide care services and be reimbursed for specific mandated programs. The claims that you submit without using this system will be denied as per the 21st Century CURES Act.

The key technologies used in implementing EVV for capturing visit and care delivery information at the service location are:

  • Mobile Visit Verification (MVV): A GPS-enabled mobile application downloaded on a smartphone or tablet.

  • Telephony Visit Verification (TVV): A system accessed via a toll-free number, accessible 24 hours a day, 7 days a week.

Currently, you cannot use the CareSmartz360 EVV system for your homecare business in New Hampshire. However, we are working closely with New Hampshire to meet the state’s EVV requirements. We’ll keep you updated regarding any updates regarding the integration with the state EVV aggregator.

According to the federal Worker Adjustment and Retraining Notification (WARN) Act, home care agencies planning to close their operations are required to provide their workers/ employees with an advance written notice.

New Hampshire complies with the mini-WARN Act and requires that if layoffs affect 25 or more workers, the providers must provide a state agency notice within the same calendar week as the layoff.

Yes. The home care provider is required to provide a worker with a written statement that states all the deductions, including insurance premiums, charity contributions, taxes, and legitimate deductions made from the gross wages.

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