Kentucky’s Trusted EVV +
Home Care Software Partner

An all-in-one home care management software to ease EVV and transform the way you provide care.

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    Make Medicaid Claims and
    EVV Compliance Simple

    EVV Model: Open Model | Aggregator: NETSMART |
    CareSmartz360 EVV Solution: Available
    Implementation Deadline: January 01, 2022

    CareSmartz360, a leading home care software, is integrated with a Kentucky-approved aggregator. Telephony & a GPS-Enabled Mobile App solution assists Medicaid- enforcing businesses in meeting state EVV requirements. Our EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.

    • HIPAA & EVV Compliant
    • Smart Telephony
    • Manage Schedules
    • Automated Billing
    • Robust EVV Reporting
    • Open APIs
    • GPS-Enabled Mobile App
    • Caregiver Tracking
    • Error-Free Medicaid Claim Submission
    • Point of Care Documentation
    • Easy Migration
    • Award-Winning Support

    Request CareSmartz360 EVV solution information

    Understanding Kentucky’s Electronic Visit Verification

    Kentucky Cabinet for Health and Family Services (CHFS) has selected NETSMART to provide continuous supervision of the elderly, personal care services, residential care services, and recreational activities.


    DMS believed EVV Phase I to simplify required documentation and reduce the administrative burden on providers and participants, improve elderly safety and welfare, and be developed with input from all stakeholders.

    EVV Phase II:

    Agencies do not need to register, and January 01, 2021, was selected as the EVV implementation date.

    The 21st Century Cures Act required agencies to select an EVV system that electronically verifies their information.

    Kentucky's Home Care Regulations & Facts

    Do you know?

    Kentucky has laws that provide greater protections to employees/ caregivers than federal law. A home care agency must comply with state and federal requirements:

    • The average pay for a caregiver is $13.86 per hour in Kentucky. If the federal minimum pay is increased. Kentucky’s minimum pay will increase by the same amount.
    • Unlike FLSA laws, caregivers in Kentucky are entitled a 10-minute paid rest break for every four hours worked and a reasonable meal break in the middle of their shift.
    • Home caregivers in California are generally entitled to unpaid breaks throughout their shift. In a facility, the caregiver is required to take an unpaid break every four hours.
    • Kentucky does not have prevailing wage law governing the wage rates on service contracts.
    • The Professional Association of Caregivers recommends an 8-hour certification course.
    • Kentucky does not regulate time-off benefits for caregivers.

    Home care management software can help you comply with Kentucky’s non-medical industry laws. With GPS-enabled technology, agencies can automate payroll, billing, and time tracking.

    See how CareSmartz360 helps meet Kentucky's strict laws & regulations!

    Home Care Regulations & Facts

    A User-Friendly Mobile EVV Solution for Kentucky

    Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

    Caregiver App

    GPS-enabled app to seamlessly manage caregiver visits.

    • Multilingual Support
    • Electronic Visit Verification
    • Easy Clock-In/Clock-Out
    • Verify Visits at the Point of Care
    • View Care Plans on the Go
    • Shift Tasks & Shift Status
    • Offline Mode & Alerts
    Mobile EVV Solution for Home Care Agencies

    Mobile App for
    Agency Staff

    Increase agency staff productivity and organize daily activities on-the-go.

    • Electronic Visit Verification
    • Easy Calendar View
    • Real-time Communication
    • Streamline Client Management
    • Simplify Caregiver Management
    • Easy Information Access
    • Easy to Use

    All-in-One Homecare Management Solution For Kentucky

    CareSmartz360 is a trusted partner for Kentucky home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.

    CareSmartz360 Home Care Management Solution

    Solutions Tailored for Diverse Home Care Agency Users

    A Complete Guide to Home Care in Kentucky

    • Kentucky's Home Care Laws & Regulations
    • State's Care Plan & Medication Management Regulations
    • Home Care Staff Screening & Training Requirements
    • EVV Mandates and Medicaid Coverage Laws
    • Challenges Faced by Agencies in Kentucky
    • How CareSmartz360 Helps Overcome These Challenges?
    Guide for Home Care Agencies In Kentucky
    Guide for Home Care Agencies In Kentucky

    FAQs: Home Care in Kentucky

    Section 1903(l)(5)(A) provides that the system must be able to electronically verify, with respect to visits conducted as part of personal care services or home health care services, the following:

    • Which type of service was performed
    • Who is the individual receiving the service
    • What is the date of the service being provided
    • What is the location of service delivery
    • Who is the person providing the service
    • At what time the service begins and ends

    Section 1903(l)(2) also requires states to provide for a stakeholder process to allow input into the state’s implementation of the EVV requirement from providers of PCS and home health services, beneficiaries, family caregivers and other stakeholders.

    Electronic visit verification solution verifies a caregiver's location, hours of work for payroll and billing, helps with Medicaid reimbursements, curbs fraud, and ensure transparency in care quality with continuous tracking and monitoring caregiver visits to help home care agencies facilitate caregiving.

    • Accessible from any location and any smart device with an internet connection and web browser
    • Allows for manual data entry and edits when necessary
    • Automatically checks for Medicaid Excluded individuals who cannot be hired.
    • Eliminates the need for most manual data entry
    • GPS verification of services meets Federal Cures Act requirements
    • More accurate data than manual timesheets
    • Real-time access to workers, participants, and their services
    • Reduces errors and overlaps, minimizing staff time for corrections
    • Reduces lag time for reports

    CareSmartz360 can be used as an EVV solution in Kentucky. It offers simplified data migration, award-winning support and 1:1 training to make a shift from an existing EVV-compliant home care software.

    No. The state does not have laws regarding bathroom breaks. However, all caregivers in Kentucky must get reasonable and adequate bathroom breaks as per the federal laws and regulations put out by the Occupational Safety and Health Administration (OSHA).

    If the home care provider does not follow Kentucky break laws and fails to allow home care workers to take mandated rest periods, employees have the right to contact the Kentucky’s division responsible for hours, mediation, and wages.

    No. Kentucky does not regulate time off benefits like:

    • Sick days
    • Vacation time
    • Paid time off
    • Holidays

    Real-time updates and streamlined processes help caregivers enhance their quality of care. With home care software like CareSmartz360, caregivers can get quick insights into their upcoming shifts and leverage offline mode to enhance data synchronization.

    With one dashboard, caregivers may:

    • View upcoming shifts or an ongoing shift
    • Perform clock-in/ clock-out
    • View appointments for the day, their task list, and patient data easily.
    • Work on disconnected/ offline mode
    • Schedule detail screen to perform schedule-related operation

    Business operations can be simplified by utilizing CareSmartz360, a home care management software. With the use of GPS-enabled technology, Kentucky Home Care Agencies may quickly check and keep track of caregiver training, visits, scheduling, billing, payroll, leave policies, and more while being EVV compliant.

    Switching from an old home care software to CareSmartz360 is effortless- all thanks to open APIs, making it an ideal migration tool. These make the transition hassle-free and onboarding easy. You can connect CareSmartz360 with any existing tool like QuickBooks, Paychex, Waystar, etc.

    Can’t find the answer you’re looking for?

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    Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.

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