Indiana Electronic Visit Verification (EVV)

EVV Model: Open Model | Aggregator: Sandata & Alternate Vendors | Implementation Deadline: January 01, 2021

Indiana has received an exemption against good faith effort request.
CareSmartz360 is integrated with the state system. Agencies can use CareSmartz360 as an EVV compliant home care software in Indiana to bill for Medicaid benefits.

Governing Body: Indiana Health Coverage Programs (IHCP)

Questions about EVV?

EVV is still to be implemented in most of the states with different guidelines and regulations. We’re keeping up with the updates related to EVV implementation and if there is something we haven’t included, please share with us. To learn how CareSmartz360 can help in ensuring compliance, please get in touch with us.

FAQs: Indiana EVV Implementation

Indiana Medicaid for Providers will open a Customer Service Center in June of 2019. If you have any questions, you can email the department directly at

Yes, Indiana can now implement EVV till January 1st, 2021 as per the approval of Good Faith Effort Exemption Request. Home care agencies in Indiana can implement the same by 2021.

Providers may choose to use an EVV solution other than Sandata; however, providers will still be required to export data from their selected system to Sandata’s “Aggregator” for integration with CoreMMIS. More details are available at

Currently, the Indiana Health Coverage Programs (IHCP) has developed the Service Codes that require Electronic Visit Verification document to identify services that will be subject to EVV requirements. At present, the document includes applicable codes for personal care services. Applicable home health care codes will be added once they have been determined.

Home care service providers that require EVV must use EVV to be reimbursed by the IHCP for services rendered to members. If the EVV data is not collected, care providers will not be reimbursed for the claim.

IHCP will release updates related to the EVV implementation periodically. A survey will be rolled out in April 2019 to come up with decision for helping agencies with the implementation deadlines. The survey will also identify the types of EVV systems they are currently being used by the home care businesses in Indiana, their preparedness, and their willingness to participate in a pilot. Training will begin in early fall 2019.

An annual provider fee to support the Statewide EVV system is under consideration. Home care agencies who are using EVV-based software solution as per the State’s technical specifications and are approved as EVV vendors can continue to use their EVV systems. The State’s system will aggregate EVV data from both the State-contracted vendor (Sandata) and approved third-party vendors.

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EVV State Guide

CareSmartz360 EVV Ready
  • Caregivers Tracking
  • Clock-in, Clock-out
  • Manage Schedules
  • Telephony
  • Ensure Compliance & Regulation
  • GPS Enabled Caregiver Mobile App

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