Electronic Visit Verification (EVV)
A State-by-State Guide

Personal Assistants, CNAs, LPNs, and RNs will use EVV to call in and call out when they provide services to Home Services customers. Home Services customers with internet access will use a special web page (the “Customer Portal”) to review the times recorded.

The following is a high level summary of anticipated changes with the implementation of EVV:

An annual provider fee to support the Statewide EVV system is under consideration. Home care agencies who are using EVV-based software solution as per the State’s technical specifications and are approved as EVV vendors can continue to use their EVV systems.

No, the client is not required to have a landline or cell phone. The verification of service through EVV is the responsibility of the home care agency. To punch in the visits and provide required care, a caregiver should be given the technology necessary for EVV. A client may allow a caregiver to use their personal landline or cell phone for EVV, but it is not a rule.

The State EVV Solution is designed to work anywhere across the state. To facilitate uninterrupted care delivery, the MVV application used by a caregiver can also work without network connectivity and can upload information when service is restored or connected to Wi-Fi. Alternatively there is a TVV option available in rural areas to use when a cell phone or landline is available. In situations where MVV and TVV are both unavailable, a provider may complete EVV requirements through the provider portal. Please note that manual entries are subject to increased scrutiny by the Department.