Illinois Electronic Visit Verification (EVV)

EVV Model: Open Model | Aggregator: Santrax | Implementation Deadline: January 01, 2020

You can use CareSmartz360 as your agency management system to meet all EVV state requirements.

Legislation was passed by the Illinois Department of Human Services/Division of Rehabilitation Services (DHS/DRS) to procure and implement the EVV system. The purpose of EVV is to verify that all Home Services Program (HSP) customers are receiving the services authorized for their support and for which the state is being billed.

Governing Body: Illinois Department of Human Services

Questions about EVV?

EVV is still to be implemented in most of the states with different guidelines and regulations. We’re keeping up with the updates related to EVV implementation and if there is something we haven’t included, please share with us. To learn how CareSmartz360 can help in ensuring compliance, please get in touch with us.

FAQs: Illinois EVV Implementation

Personal Assistants, CNAs, LPNs, and RNs will use EVV to call in and call out when they provide services to Home Services customers. Home Services customers with internet access will use a special web page (the “Customer Portal”) to review the times recorded.

The following is a high level summary of anticipated changes with the implementation of EVV:

Things that will not changeThings that will change
Member choice of providerElimination of paper timesheets
Availability of servicesUse of EVV devices
Member choice of individual direct care workerHow member/representative signature is collected
How services are providedVerification is required by member/representative at the end of every visit/shift
Where services are provided

An annual provider fee to support the Statewide EVV system is under consideration. Home care agencies who are using EVV-based software solution as per the State’s technical specifications and are approved as EVV vendors can continue to use their EVV systems.

No, the client is not required to have a landline or cell phone. The verification of service through EVV is the responsibility of the home care agency. To punch in the visits and provide required care, a caregiver should be given the technology necessary for EVV. A client may allow a caregiver to use their personal landline or cell phone for EVV, but it is not a rule.

The State EVV Solution is designed to work anywhere across the state. To facilitate uninterrupted care delivery, the MVV application used by a caregiver can also work without network connectivity and can upload information when service is restored or connected to Wi-Fi. Alternatively there is a TVV option available in rural areas to use when a cell phone or landline is available. In situations where MVV and TVV are both unavailable, a provider may complete EVV requirements through the provider portal. Please note that manual entries are subject to increased scrutiny by the Department.

EVV State Guide

CareSmartz360 EVV Ready

  • Caregivers Tracking
  • Clock-in, Clock-out
  • Manage Schedules
  • Telephony
  • Ensure Compliance & Regulation
  • GPS Enabled Caregiver Mobile App

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