Reliable Hawaii Electronic Visit Verification (EVV) software helping agencies meet Medicaid requirements while improving visit tracking and care coordination.
CareSmartz360, a leading home care software, is integrated with a Hawaii- approved aggregator. Telephony & a GPS-Enabled Mobile App solution assists Medicaid (MedQUEST) enforcing businesses in meeting state EVV requirements. Our EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.
Med-QUEST Division (MQD) has mandated implementing an Electronic Visit Verification (EVV) system for Medicaid-funded Personal Care Services (PCS). The Department utilizes EVV to track and monitor service delivery and access to care for members. EVV in Hawaii was implemented in phases, which were as follows:
3rd party EVV visit file layout and guidance was uploaded to the “Resources” tab.
The state of Hawaii mandated the use of EVV.
State mandated the use of EVV by December 30, 2020 and chose the state aggregators for EVV implementation.
The system implemented by MQD would record the type of service, date of service, the service start and end time, individual receiving the service, the service provider, and service location. Know that EVV will impact both agencies and non-agency providers. The 21st Century Cures Act required agencies to select an EVV system that electronically verifies their information.
Hawaii is an at-will state, meaning the home care provider has the right to terminate employment relationships at any time and for any reason. Therefore, home care workers must be aware of their rights and abide by the state regulations, some of which are:
A home care management software can help you abide by Hawaii’s non-medical industry laws. Record keeping, maintaining billing, and automating payroll can be easy with GPS-enabled technology.
Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.
GPS-enabled app to seamlessly manage caregiver visits.
Increase agency staff productivity and organize daily activities on-the-go.
CareSmartz360 is a trusted partner for Hawaii home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.
EVV in Hawaii is a system used to electronically verify caregiver visits and ensure compliance with Medicaid requirements through accurate visit tracking.
Hawaii requires providers to use Electronic Visit Verification in Hawaii for Medicaid-funded services. The system must capture caregiver, client, service type, date, time, and location to comply with EVV mandates in Hawaii.
A Hawaii electronic visit verification system is a digital solution that records caregiver visits, capturing time, location, and service details for compliance and billing.
Home care agencies are regulated by the Hawaii Department of Health (DOH), which oversees licensing and compliance.
The Kupuna Caregivers Program supports working caregivers by providing financial assistance for elder care services.
Caregivers must work at least 30 hours per week and provide care to individuals aged 60 or older.
Yes, Hawaii follows at-will employment unless otherwise specified by contract.
CareSmartz360 helps agencies manage scheduling, visit tracking, billing, and reporting while ensuring compliance with Hawaii EVV requirements.
Using an EVV solution in Hawaii helps reduce billing errors, improve accountability, streamline communication, and ensure compliance with Medicaid requirements.
Our users reported 95% customer satisfaction in 2025. Schedule a personal walkthrough to see CareSmartz360, home care software in action.
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