fbpixel California Electronic Visit Verification (EVV) Solution

California's Trusted EVV +
Home Care Software Partner

All-in-one home care management software for agencies to meet California's EVV standards, laws, and operational needs.

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    Make Medi-Cal Claims and
    EVV Compliance Simple

    EVV Model: Open Model | Aggregator: Sandata |
    CareSmartz360 EVV Solution: Available
    Implementation Deadline: January 01, 2022

    Integrated with Sandata in California, our cloud-based home care software has Telephony & GPS-Enabled Mobile App features to assist Medi-Cal-enforcing businesses in meeting state EVV requirements. CareSmartz360’s EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.

    • HIPAA & EVV Compliant
    • Smart Telephony
    • Manage Schedules
    • Automated Billing
    • Robust EVV Reporting
    • Open APIs
    • GPS-Enabled Mobile App
    • Caregiver Tracking
    • Error-Free Medi-Cal Claim Submission
    • Point of Care Documentation
    • Easy Migration
    • Award-Winning Support

    Request CareSmartz360 EVV solution information

    Understanding California’s Electronic Visit Verification

    The Department of Health Care Services (DHCS) in California has mandated that all Medi-Cal-funded home care agencies implement Electronic Visit Verification (EVV) in two phases.


    For Phase I of the California Medicaid program (known as Medi-Cal), all provider agencies were required to use the state EVV system of their chosen vendor. Phase I was implemented on January 01, 2021.


    Sandata was selected as the state aggregator for Phase II. Home Health Care and Personal Care agencies in California were allowed to use either the CalEVV system or their preferred vendor as long as that provider could successfully aggregate with Sandata. Phase II implementation date was January 01, 2022.

    California's Home Care Regulations & Facts

    Do you know?

    It is not just strict EVV Standards that California follows, the state also has stringent Federal Home Care Regulations that must be followed. A few of these regulations are as follows:

    • California High Court has ruled that home care workers are entitled to compensation for live-ins including sleep breaks.
    • Home care workers who earn the minimum wage per hour are entitled to additional pay known as a “split shift premium” when their schedule includes a split shift.
    • Home caregivers in California are generally entitled to unpaid breaks throughout their shift. In a facility, the caregiver is required to take an unpaid break every four hours.
    • Home care employees who have a change in worksite location must be compensated for any travel time over the time normally required to report to their regular work site.
    • Home care agencies with five or more employees must provide up to 12 weeks of leave in a 12-month period to employees who have worked for at least a year under the CFRA.
    • Beyond the minimum wage, overtime pay is due for domestic caregivers who work longer hours.

    Using home care management software can be of great assistance to your home care agency. The GPS-enabled technology can help California Home Care Agencies verify and keep track of employee shifts and compensation!

    See how CareSmartz360 helps meet California's strict laws & regulations!

    Home Care Regulations & Facts

    A User-Friendly Mobile EVV Solution for California

    Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

    Caregiver App

    GPS-enabled app to seamlessly manage caregiver visits.

    • Multilingual Support
    • Electronic Visit Verification
    • Easy Clock-In/Clock-Out
    • Verify Visits at the Point of Care
    • View Care Plans on the Go
    • Shift Tasks & Shift Status
    • Offline Mode & Alerts
    Mobile EVV Solution for Home Care Agencies

    Mobile App for
    Agency Staff

    Increase agency staff productivity and organize daily activities on-the-go.

    • Electronic Visit Verification
    • Easy Calendar View
    • Real-time Communication
    • Streamline Client Management
    • Simplify Caregiver Management
    • Easy Information Access
    • Easy to Use

    All-in-One Homecare Management Solution For California

    CareSmartz360 is a trusted partner for California home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.

    CareSmartz360 Home Care Management Solution

    Solutions Tailored for Diverse Home Care Agency Users

    A Complete Guide To Home Care In California

    • California’s Home Care Laws & Regulations
    • State’s care plan and medication management Regulations
    • Home Care Staff Screening & Training Requirements
    • EVV Mandates and Medi-Cal Coverage Laws
    • Challenges Faced by Agencies in California
    • How CareSmartz360 Helps Overcome These Challenges
    California Home Care Guide
    California Home Care Guide

    FAQs: Home Care in California

    California is an open-model state, and its EVV implementation deadlines for Phases I and II were January 01, 2021, and January 01, 2022, respectively.

    Yes, you can choose any system provided that it can fulfill all the state’s EVV aggregator requirements with Sandata.

    There are multiple payer options in California. Some of which are:

    • Private Pay (out of pocket)
    • Medi-Cal
    • Veterans administration
    • Long-term Care Insurance
    • In-home Supportive Services
    • Worker’s Compensation
    • Managed Care
    • Tri-Care/ CHAMPUS
    • Medigap Insurance

    The Home Care Services Bureau (HCSB) is responsible for licensing Home Care Organizations, including responding to complaints, processing applications, and conducting unannounced visits to ensure compliance.

    HCSB also assists in the Home Care Aide application process and maintenance of the Home Care Aide Registry.

    A split shift is a work schedule that divides an employee's workday into two or more parts. The shifts are usually two or more hours apart. A standard one-hour lunch break associated with a 9-to-5 schedule does not qualify for a split shift. It is always your employer’s legal responsibility to keep accurate time records of hours worked as well as payroll records.

    Live-Ins are 24-hour shifts where a caregiver stays in the client’s home and sleeps there as well. California High Court has ruled that workers are entitled to compensation for all on-call time, including sleep time.

    Beyond minimum wage, overtime pay is due for domestic caregivers who work longer hours:

    • 40+ regular hours a workweek: a caregiver is entitled to overtime for the 41st hour and beyond, paid at “time and a half.”
    • 9+ regular hours in a workday in a private home: a caregiver is also entitled to overtime, for the 10th hour and beyond, paid at “time and a half.”
    • 8+ regular hours in a workday in a facility: a caregiver is also entitled to overtime, for the 9th hour and beyond, paid at “time and a half.”
    • For seven full days of straight work within a workweek, caregivers are entitled to “double-time.” Hours beyond 12 in a workday are also paid as “double-time.”

    California has strict rules and regulations to ensure patient safety and security. The state has made EVV mandatory and imposed safety checks and training to reduce the chances of fraud and elderly abuse.

    To help agencies adhere to these rules, CareSmartz360’s EVV assists businesses in easily monitoring caregiver time with call review, call details, missing clock-in/out, and unidentified calls. You can get a quick look at open shifts and review schedules that have already had billing and payroll finalized.

    Switching from an old home care software to CareSmartz360 is effortless- all thanks to open APIs, making it an ideal migration tool. These make transition hassle-free and onboarding easy. You can easily connect CareSmartz360 with any existing tool like QuickBooks, Paychex, Waystar, etc.

    CareSmartz360 can be used as an EVV solution in California. It's straightforward to switch from an existing EVV-compliant home care software to CareSmartz360.

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    Our users reported 95% customer satisfaction in 2023. Schedule a personal walkthrough to see CareSmartz360 in action.

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