Current Openings

We believe in empowering the home care community to achieve greatness in operations through CareSmartz360 platform. We love what we do and so do our customers. We are looking for dedicated people with experience in software-as-a-service (SaaS) to join the Caresmartz crew. Come and jump on the rocket ship with us!

Onboarding/Support Representative

As an Onboarding Specialist, you will work directly with clients and support new customers daily to help them learn to use our software and to resolve challenging technical product issues. A successful Onboarding Specialist is a motivated individual who is customer-focused and has the ability to create relationships with clients and teach them how to use a software that might be very complicated to a user with minimal technical skills. If you are passionate about customer support and get excited about technology innovation, then Caresmartz is the place for you!

You will act as a point of contact for training and answering questions regarding our product, CareSmartz360, with our customers. This includes hosting the initial onboarding meeting, conducting video conference training, following up to make sure the set-up process is progressing to meet the client’s desired start date, reviewing the work they have done independently and suggesting improvements, hosting webinars, replicating any issues, which they are facing and developing workarounds or interim solutions using the available set of tools and resources to address immediate customer needs. You will work with our experienced support team and our development team for additional support when the available resources do not offer results.

Key Responsibilities:


Skills and Experience required for the Product Support Specialist position:


Job Type: Full-time

Salary: $30,000.00 to $35,000.00 /year

Experience: Training & Development: 2 years (Preferred)

Education: Associate (Preferred)

Location: Pittsford, NY 14534 (Required)

Work authorization: United States (Required)

Required travel: 25% (Preferred)

Additional Compensation: Bonuses

Work Location: One location

Benefits:
This Job Is:
Schedule:

You’ll love working at Caresmartz

We’re always on the lookout for talented and passionate people.

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