Download Protocols

COVID-19 Recommended Operational Protocols

Industry Recommended Operational Protocols

  • Agency management action steps
  • Agency communications to clients or patients
  • Agency screening of clients
  • Patient/client training and instruction
  • Direct care worker communications/training
  • Direct care worker action steps
  • Personal protective equipment for non-COVID-19 clients/patients
  • Personal protective equipment if people with possible or confirmed COVID-19 are in the home (including clients/patients) – this includes those under quarantine
  • Response to suspected COVID-19 person in a patient/client home
  • Steps to take if a client or patient has tested positive for COVID-19
  • Steps to take if a direct care worker finds, after entering the residence, that there is someone (other than the client or patient) who has a COVID-19-like illness
  • Steps to take if a direct care worker is diagnosed with COVID-19
  • Ways to preserve PPE supplies, and have contingency plans if supplies are short
  • Contingency plan considerations for continuing client or patient care should a large proportion of staff become sick or need to be absent for COVID-19 related reasons
  • Ways to cope with the emotional reactions to stressful situations, such as COVID-19

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