COVID-19 Recommended Operational Protocols

• Agency management action steps
• Agency communications to clients or patients
• Agency screening of clients
• Patient/client training and instruction
• Direct care worker communications/training
• Direct care worker action steps
• Personal protective equipment for non-COVID-19 clients/patients
• Personal protective equipment if people with possible or confirmed COVID-19 are in the home (including clients/patients) – this includes those under quarantine
• Response to suspected COVID-19 person in a patient/client home
• Steps to take if a client or patient has tested positive for COVID-19
• Steps to take if a direct care worker finds, after entering the residence, that there is someone (other than the client or patient) who has a COVID-19-like illness
• Steps to take if a direct care worker is diagnosed with COVID-19
• Ways to preserve PPE supplies, and have contingency plans if supplies are short
• Contingency plan considerations for continuing client or patient care should a large proportion of staff become sick or need to be absent for COVID-19 related reasons
• Ways to cope with the emotional reactions to stressful situations, such as COVID-19

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