Electronic Visit Verification (EVV)
A State-by-State Guide

Participate in the one-day training session, and plan to have at least one PCA responsible to teach the rest of your office staff and PCAs.

• Communicate to your office staff and PCAs about the AuthentiCare system.
• Assess your internal processes as the system is being implemented.
• After training, ensure that your office staff and PCAs are ready and able to use the system.
• If applicable, download the AuthentiCare application for your or your staff’s mobile device.

The objective an electronic visit verification system is to reduce the need for managing paper timesheets manually. This will also help to eliminate the need for caregivers to report to the agencies with paper timesheets.

• Agency staff will be trained prior to implementing the system. Each agency will be responsible for training their staff.
• A Train-the-Trainer Kit, Training IVR, and a Training website will be provided.
• These are designed to help agencies train new PCAs to use the IVR and new agency staff to use the website.

The preferred method is to use the mobile device application. It is easy to use, and does not require use of the member’s phone line. ▪ The AuthentiCare® app is compatible with Android phones, Apple (iOS) iPhones, and Android tablets.

The check-in and check-out information will still be captured and stored locally on the phone. Once the phone connectivity is reestablished, the visit details will be forwarded to the AuthentiCare® database.

There is no cost to providers for using the AuthentiCare® system that includes electronic billing, Interactive Voice Response (IVR), and Web access to the system and report generation. However, it is the responsibility of the provider’s PCAs to provide their own mobile devices (i.e., Android phones, Apple iPhone or Android tablet).