Obviously, you would feel frustrated when a candidate who was great in the interview performs poorly on the job. The only way home care agencies can prevent such a thing from happening is by assessing the candidates thoroughly with the right set of questions during the interview process. Asking the right questions in the job interview is one of the most critical steps of the recruitment process. Here is a collective list of questions under multiple categories to get a well-rounded view of a potential employee.
Start with General Questions
- What makes you a good caregiver or why do you think you will be a good caregiver?
- Why did you choose to be a caregiver?
- What are your personal or work-related goals that you wish to accomplish?
- Tell me about the best day at work you have ever had.
- Tell me about the last time someone did something kind for you. What made you appreciate it?
- What is the biggest challenge for you when working as a caregiver?
- What makes you most excited about working with seniors?
- What is the most interesting thing about you that we do not know from your resume?
- What personality trait of yours do you think makes you most valuable to employers?
Ask About Experience
- How has your experience been when working with seniors so far?
- How much experience do you have working with clients that have conditions like Alzheimer’s or dementia? What were the challenges you experienced while working with such clients?
- How did you calm down an irate client at your previous job?
- When clients resisted their medication or routine chores, how did you convince them?
- What made you leave your last job?
- Have you ever made a mistake on the job? How did you solve it?
- What did you learn from clients when you provided care to them while in previous jobs?
- Tell me about your unforgettable moment with a client.
- Did you use technology to make things easier for you?
- How has your experience helped you learn and develop the skills necessary to be a good caregiver.
- What skills would you look for if you were hiring a caregiver for one of your loved ones?
- What is the most important skill for a caregiver? When did you demonstrated that skill?
- Share an experience when you realized that you are lacking a particular skill required for your job and what you did to develop that skill.
- What quality of yours do clients value the most?
- Which skill are you excited to learn and become an expert at?
- With your current skills, what type of client conditions you can serve well as a caregiver at this moment?
Assess Their Needs as an Employee
- If you wanted your wages to be paid in something other than money, what would it be and why?
- What type of rewards or recognition motivates you?
- What would you look for in your job or company to keep working there for long term?
- What are the top things that give you job satisfaction?
- If you were to get the job, what kind of training could we provide that would help to make you a better caregiver?
- What freedom would you like to have while doing your job?
- If a client refuse to take a shower, eat, go to the bathroom, or any other task they need to do, how would you deal with the situation?
- Explain a circumstance in which you believe it would be justified to be late for work.
- How would you respond to a client who use rude or derogatory language at or around you?
- If clients want you to take care of their pet(s) while doing your job as a caregiver, what would you do?
- If a fellow caregiver is unable to attend to a client for personal reasons, would you substitute and go for the job after completing your regular shift?
- For caregivers, scheduling is important. What could you suggest that can help avoid complications and headaches?
- Do you think the use of technology such as home care solutions and GPS embedded mobile apps help you do your job better?
- What are any 3 complaints of clients that caregivers face often?
- What are 3 complaints of caregivers that care businesses face often?
- If you are hired here, what will you do on your own to make yourself the best employee you can be?
Job interviews are the most effective when you assess a candidate with a variety of questions to get a comprehensive view of the candidate. As a home care agency, it is also important to do a reference check and seek information about their job performance, team spirit, punctuality, work ethic, and ability to take criticism from supervisors.