FAQ Videos

How do you know if your scheduling process is working? This video dives into the metrics and practices agencies should track: shift fill-rate, caregiver utilisation, travel time per shift, late arrivals, missed visits, and client satisfaction linked to scheduling. Effective scheduling leads to better outcomes and happier teams.

Who we empower every day

By Role

• Performance Metrics Manager — Tracks KPIs related to scheduling, identifies inefficiencies, and reports to leadership.
• Scheduling & Operations Lead — Uses data to make informed adjustments—less overtime, better matching, fewer travel delays.
• Client Experience Manager — Monitors how scheduling impacts client satisfaction, caregiver consistency, and service continuity.

By Persona

• The Agency Owner Who Wants Visibility — Needs dashboards showing scheduling health, cost per shift, and service quality.
• The Scheduler/Coordinator — Wants to know which shifts are under-filled, which caregivers are over-booked, and how to adjust.
• The Caregiver — Benefits when your agency measures scheduling effectiveness because it means better assignments, fewer surprises, and more predictable work.

Measuring scheduling effectiveness turns planning into continuous improvement. Your agency becomes proactive rather than reactive—and delivers better service, happier caregivers, and stronger performance.