FAQ Videos

Forecasting isn’t guesswork — it’s data-driven strategy. This video outlines key performance indicators (KPIs) agencies should track to evaluate the effectiveness of their forecasting: demand trends, client growth rate, caregiver utilization, churn rate, revenue per client, and cost-to-serve.

When monitored consistently, these metrics help fine-tune operations and guide growth. Home-care software that tracks and visualises KPIs empowers agencies to make informed decisions.

Who we empower every day

By Role

• Business Intelligence / Data Analytics Lead — Builds dashboards that show demand vs capacity, revenue growth, staffing needs and profit margins.
• Finance & Revenue Manager — Uses forecasting metrics to align cash flow, staffing costs and growth plans, minimizing financial risk.
• Operations Director — Translates forecasted demand into staffing, caregiver schedules and client-care plans.

By Persona

• The Agency Owner Who Plans Ahead — Wants clear insight into when to expand, hire, or optimize resources — not just react.
• The Scheduler / HR Planner — Needs visibility to anticipate staffing gaps, avoid over- or under-staffing and maintain service consistency.
• The Client Services Lead — Benefits from stable staffing and predictable services — translating forecasts into consistent care delivery quality.

Tracking the right metrics transforms forecasting from a “nice-to-have” into a strategic tool. It helps agencies plan smart, stay agile and grow sustainably.