FAQ Videos

Navigating the patchwork of state-level electronic visit verification (EVV) models can feel like walking a regulatory maze. This video breaks down the major types of EVV frameworks — closed model (state-mandated vendor), open model (agency picks vendor) and hybrid approaches — and explains how your agency can stay compliant and operationally effective.

Who we empower every day

By Role

• Multi-State Operations Director — Designs a system that works across different states’ EVV models.
• Compliance Program Manager — Ensures each state’s model is met without duplication.
• IT Integration Lead — Selects and implements software that supports both closed and open vendor approaches.

By Persona

• The Growth-Oriented Agency Owner — Needs a scalable EVV plan that supports expansion and avoids switching systems.
• The Billing & Claims Specialist — Must work with a system aligned to each state’s EVV requirements to avoid denials.
• The Scheduler & Field Coordinator — Requires a unified tool so caregivers and shifts don’t break when crossing state lines.

Understanding state EVV models isn’t optional—it’s foundational. With the right approach and technology, your agency can transform regulatory complexity into a competitive advantage.