FAQ Videos

An on-call coordinator ensures seamless operations 24×7, handling after-hours calls, adjusting caregiver schedules, liaising with clients and caregivers, and keeping the agency running smoothly. Built on the CareSmartz360 Agency App, this role is empowered to act quickly, stay connected, and resolve issues on the go.

Who we empower every day

By Role

• On-Call Coordinator: Manages client escalations, caregiver availability, schedule swaps, and urgent communications.
• Operations Manager: Oversees the after-hours workflow and ensures coverage without service gaps.

By Persona

• Night-shift operations lead: Needs mobile access to tasks, messages, and scheduling while away from the desk.
• Crisis-response coordinator: Responds to caregiver call-outs, client queries and schedule disruptions with speed and clarity.

When every hour counts, your on-call coordinator becomes the unsung hero of your agency—equipped with tools to act fast, keep clients safe and ensure caregivers are aligned. With the Agency App, your after-hours backbone team is empowered, responsive and always connected.