FAQ Videos

Home care agency staff often find themselves handling late-night calls, urgent shift changes, and caregiver availability, all while being outside the traditional 9-to-5—or even out of the office entirely. This video introduces the CareSmartz360 Agency App as the go-to solution for on-call coordinators and office staff who need to stay connected and in control on the move.

The app becomes the single hub for your office team, offering real-time access to caregiver and client data, shift calendars, open tasks, missed clock-in/out alerts, and direct communication tools (email, text, call) from the same platform.

Who we empower every day

By Role

• On-Call Coordinators & Office Staff: Handle after-hours call-ins, update schedules, resolve caregiver call-outs, and respond to client/family issues from anywhere.

By Persona

• Schedulers: View colour-coded calendars live; spot open shifts, missed visits, and update assignments instantly.
• Care Managers: Access caregiver availability, client care alerts, tasks, and notes in one mobile interface.

With CareSmartz360, your agency office staff can leave the desktop tie-downs behind and refresh how they work: mobile-enabled, real-time, and connected. It’s HIPAA-compliant efficient, and built to support your team no matter when or where the work happens.