FAQ Videos

Even the most capable agencies make scheduling mistakes that steal time, money, and morale. This video highlights frequent missteps—overbooking, ignoring travel time, ignoring client-caregiver compatibility, not using real-time updates—and how to avoid them for smoother operations.

Who we empower every day

By Role

• Scheduling Audit Lead — Reviews past scheduling errors, identifies patterns, and implements corrective tools or processes.
• Training & Development Supervisor — Educates schedulers on best practices: matching, travel optimisation, preference handling.
• Systems Implementation Manager — Ensures the scheduling tool is configured to prevent common mistakes (e.g., double-booking, travel delays).

By Persona

• The Scheduler Learning the Ropes — Wants a playbook of what not to do, and tools that prevent those mistakes.
• The Agency Owner Aiming for Operational Excellence — Wants predictable scheduling and fewer fire-drills caused by preventable errors.
• The Caregiver — Looks for assignments that make sense, avoid stress, and respect their time—so they stay engaged.

Recognizing and avoiding scheduling mistakes isn’t optional—it’s essential. Your agency can transform from reactive to refined and deliver care that’s consistent, efficient, and respectful of your team.