FAQ Videos

Unexpected delays, emergencies, caregiver travel — things happen. This video covers how agencies plan for emergencies when a caregiver can’t reach a client promptly: backup caregivers, notifications, escalation tools and mobile-ready scheduling to maintain continuity of care.

Who we empower every day

By Role

• Emergency Staffing Manager — Maintains pool of backup caregivers, quick-response process and trackers for late arrivals.
• Field Operations Lead — Monitors travel, incidents, client location issues and initiates contingency plans.
• Scheduler/On-Call Coordinator — Communicates delays, arranges replacements and keeps clients informed.

By Persona

• The Client/Family Member — Needs reassurance that if something goes wrong, your agency has a plan and the client isn’t left waiting.
• The Caregiver — Feels supported knowing there’s a protocol if they face roadblocks or emergencies.
• The Agency Owner — Relies on a resilient system that protects client relationships, satisfies clients and supports caregivers—whatever comes up.

Emergencies will happen—but preparation, tools and processes make the difference. Your agency’s response capability builds trust, mitigates risk and safeguards reputation.